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subject:"Health care"
~isPartOf:"Technological forecasting & social change : an international journal"
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Search: subject_exact:"Dienstleistungsqualität"
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Health care
Dienstleistungsqualität
39
Service quality
39
Consumer behaviour
18
Konsumentenverhalten
18
Customer satisfaction
16
Kundenzufriedenheit
16
Gesundheitsversorgung
15
Gesundheitswesen
12
Health care system
12
Beziehungsmarketing
11
Relationship marketing
11
Hospital
9
Krankenhaus
9
Robot
7
Roboter
7
Customer service
5
Kundenservice
5
Customer integration
4
E-Health
4
E-health
4
Healthcare
4
Kundenintegration
4
Patienten
4
Patients
4
Satisfaction
4
Service robots
4
Social Web
4
Social web
4
Artificial intelligence
3
Betriebliche Wertschöpfung
3
Data protection
3
Datenschutz
3
Emotion
3
Innovation
3
Künstliche Intelligenz
3
Online retailing
3
Online-Handel
3
Quality management
3
Qualitätsmanagement
3
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15
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Kim, Rachel H.
2
Lee, Chang Won
2
Agarwal, Anurag K.
1
Bu, Caihong
1
Cegarra Navarro, Juan Gabriel
1
Chauhan, Ankur
1
Chen, Haotian
1
Chen, Shuhui
1
Chiappetta Jabbour, Charbel José
1
Cleven, Anne
1
Cui, Fangfang
1
D'Angelo, Alfredo
1
Fait, Monica
1
Gao, Yacong
1
García-Pérez, Alexeis
1
Gaukler, Gary M.
1
Hajli, Nick
1
Hou, Hongli
1
Jakhar, Suresh Kumar
1
Jang, Sung Hee
1
Jiang, Mian
1
Jung, Yoonhyuk
1
Ker, Jun-Ing
1
Kim, Seongcheol
1
Kim, Yongse
1
Lai, Jung-Yu
1
Lee, Donhee
1
Lemke, Fred
1
Lu, Wei
1
Ma, Rui
1
Martínez-Caro, Eva
1
Mettler, Tobias
1
Na, Eunkyung
1
Osei-Frimpong, Kofi
1
Park, Geun-wan
1
Park, Kwangtae
1
Rohner, Peter
1
Sestino, Andrea
1
Sun, Shiwei
1
Wang, Juite
1
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Technological forecasting & social change : an international journal
Health care management review : HCM review
55
Journal of health organization and management
38
Health marketing quarterly
28
The TQM journal : the international review of organizational improvement
24
Quality management journal : QMJ
19
Journal of health economics
18
Total quality management & business excellence
17
Management science : journal of the Institute for Operations Research and the Management Sciences
16
NBER working paper series
16
International journal of hospitality management
15
The service industries journal
14
International journal of productivity and quality management : IJPQM
13
NBER Working Paper
13
Health care management science
12
Working paper / National Bureau of Economic Research, Inc.
12
Health economics
11
Health economics review
11
International journal of pharmaceutical and healthcare marketing : IJPHM
11
International journal of quality & reliability management
11
International journal of quality and service sciences
11
The European journal of health economics
11
Journal of business research : JBR
10
Journal of service management
10
Manufacturing & service operations management : M & SOM
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
The European journal of health economics : HEPAC ; health economics in prevention and care
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
9
Services marketing quarterly
9
European journal of operational research : EJOR
8
International journal of health care finance and economics
8
International journal of services and operations management
8
OECD health working papers
8
Public management review
8
Working paper / World Institute for Development Economics Research
8
CHE research paper
7
Discussion paper / Centre for Economic Policy Research
7
International journal of production economics
7
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ECONIS (ZBW)
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1
How do care service managers and workers perceive care robot adoption in elderly care facilities?
Na, Eunkyung
;
Jung, Yoonhyuk
;
Kim, Seongcheol
- In:
Technological forecasting & social change : an …
187
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014329072
Saved in:
2
My doctor is an avatar! The effect of anthropomorphism and emotional receptivity on individuals' intention to use digital-based healthcare services
Sestino, Andrea
;
D'Angelo, Alfredo
- In:
Technological forecasting & social change : an …
191
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014287691
Saved in:
3
Implications for sustainable healthcare operations in embracing telemedicine services during a pandemic
Chauhan, Ankur
;
Jakhar, Suresh Kumar
;
Chiappetta …
- In:
Technological forecasting & social change : an …
176
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013342719
Saved in:
4
Exploring users' willingness to disclose personal information in online healthcare communities : the role of satisfaction
Sun, Shiwei
;
Zhang, Jin
;
Zhu, Yiwei
;
Jiang, Mian
;
Chen, …
- In:
Technological forecasting & social change : an …
178
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013349154
Saved in:
5
Influencing factors of patient satisfaction in teleconsultation : a cross-sectional study
Lu, Wei
;
Hou, Hongli
;
Ma, Rui
;
Chen, Haotian
;
Zhang, Ran
; …
- In:
Technological forecasting & social change : an …
168
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012802623
Saved in:
6
An empirical study of patients' privacy concerns for health informatics as a service
Xu, Zhuo
- In:
Technological forecasting & social change : an …
143
(
2019
),
pp. 297-306
Persistent link: https://www.econbiz.de/10012133803
Saved in:
7
Examining the impact of health information systems on healthcare service improvement : the case of reducing in patient-flow delays in a U.S. hospital
Ker, Jun-Ing
;
Wang, Yichuan
;
Hajli, Nick
- In:
Technological forecasting & social change : an …
127
(
2018
),
pp. 188-198
Persistent link: https://www.econbiz.de/10011956859
Saved in:
8
Healthcare service evolution towards the Internet of Things : an end-user perspective
Martínez-Caro, Eva
;
Cegarra Navarro, Juan Gabriel
; …
- In:
Technological forecasting & social change : an …
136
(
2018
),
pp. 268-276
Persistent link: https://www.econbiz.de/10011961859
Saved in:
9
Strategies for technology-driven service encounters for patient experience satisfaction in hospitals
Lee, Donhee
- In:
Technological forecasting & social change : an …
137
(
2018
),
pp. 118-127
Persistent link: https://www.econbiz.de/10011962009
Saved in:
10
Patient co-creation activities in healthcare service delivery at the micro level : the influence of online access to healthcare information
Osei-Frimpong, Kofi
;
Wilson, Alan M.
;
Lemke, Fred
- In:
Technological forecasting & social change : an …
126
(
2018
),
pp. 14-27
Persistent link: https://www.econbiz.de/10011952138
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