Asif, Muhammad; Raouf, Abdul - In: Quality & Quantity: International Journal of Methodology 47 (2013) 4, pp. 2009-2024
While the application of quality management and total quality management in higher education (HE) are discussed in literature, quality assurance (QA) of academic programs—the main services offered by higher education institutes (HEIs)—is yet to be fully understood. Scepticism prevails on how...