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subject:"Innovation management"
~person:"Prentice, Catherine"
~subject:"Customer integration"
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Innovation management
Customer integration
Beziehungsmarketing
30
Relationship marketing
30
Dienstleistungsqualität
20
Service quality
20
Consumer behaviour
19
Customer satisfaction
19
Konsumentenverhalten
19
Kundenzufriedenheit
19
Gambling
13
Glücksspiel
13
Customer engagement
8
Brand image
6
Brand management
6
Customer loyalty
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Markenführung
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Markenimage
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Southeast Asia
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Südostasien
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Kundenintegration
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Customer retention
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Artificial intelligence
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Fluggesellschaft
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Hotel industry
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Macau
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customer loyalty
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Australien
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Casino
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Prentice, Catherine
Hollebeek, Linda D.
25
Reichwald, Ralf
16
Piller, Frank T.
15
Brodie, Roderick J.
12
Conduit, Jodie
11
Bruhn, Manfred
9
Jaakkola, Elina
9
Kumar, V.
9
Büttgen, Marion
7
Hajli, Nick
7
Herstatt, Cornelius
7
Malthouse, Edward C.
7
Rahman, Zillur
7
Rather, Raouf Ahmad
7
Schaarschmidt, Mario
7
Busser, James A.
6
Edvardsson, Bo
6
Harrigan, Paul
6
Islam, Jamid Ul
6
Johnson, Lester W.
6
Plewa, Carolin
6
Shulga, Lenna V.
6
Steinhoff, Fee
6
Ahn, Jiseon
5
Carlson, Jamie
5
Enkel, Ellen
5
Gligor, David
5
Ihl, Christoph
5
Itani, Omar S.
5
Kaufmann, Hans Rüdiger
5
Khan, Imran
5
Kleinaltenkamp, Michael
5
Le Nguyen Hau
5
Leckie, Civilai
5
Loureiro, Sandra Maria Correia
5
Morgan, Todd
5
Seifert, Sascha
5
Verhoef, Peter C.
5
Verleye, Katrien
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Journal of retailing and consumer services
4
Services marketing quarterly
1
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ECONIS (ZBW)
5
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1
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
2
A netnographical approach to typologizing customer engagement and corporate misconduct
Hua, Lian-Lian
;
Prentice, Catherine
;
Han, Xiaoyun
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433740
Saved in:
3
The influence of identity-driven customer engagement on purchase intention
Prentice, Catherine
;
Han, Xiao Yun
;
Hua, Lian-Lian
;
Hu, Lin
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 339-347
Persistent link: https://www.econbiz.de/10011995641
Saved in:
4
Consumer-based approach to customer engagement : the case of luxury brands
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 325-332
Persistent link: https://www.econbiz.de/10011883220
Saved in:
5
Customer empowerment to co-create service designs and delivery : scale development and validation
Prentice, Catherine
;
Han, Xiao-Yun
;
Li, Yao-Qi
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 36-51
Persistent link: https://www.econbiz.de/10011452140
Saved in:
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