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subject:"Justice"
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~subject:"Theory"
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Search: subject_exact:"Customer complaints"
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Justice
Theory
Beschwerdemanagement
616
Complaint management
616
Service quality
431
Dienstleistungsqualität
430
Customer satisfaction
392
Kundenzufriedenheit
392
Beziehungsmarketing
324
Relationship marketing
324
Consumer behaviour
323
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323
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178
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177
Service recovery
119
Service failure
109
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82
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71
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service recovery
68
service failure
63
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59
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59
Gerechtigkeit
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46
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25
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55
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Chen, Bintong
2
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Crisafulli, Benedetta
2
Ding, May-Ching
2
Gohary, Ali
2
Hamzelu, Bahman
2
Harun, Ahasan
2
Lii, Yuan-Shuh
2
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2
Prybutok, Victor R.
2
Singh, Jaywant
2
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1
Ahmad, Fayez
1
Ahmad-ur-Rehman, Muhammad
1
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1
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1
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1
Allard, Thomas
1
Allen, Alexis M.
1
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1
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1
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1
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1
Cheung, Fung Yi Millissa
1
Claye-Puaux, Sophie
1
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1
Ding Hooi Ting
1
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Journal of retailing and consumer services
8
Service business
4
Journal of business research : JBR
3
SpringerLink / Bücher
3
Journal of hospitality marketing & management
2
Journal of strategic marketing
2
Quality management journal : QMJ
2
Springer eBook Collection / Business and Economics
2
Tourism management : research, policies, practice
2
Asia Pacific journal of marketing and logistics
1
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
1
Gabler Edition Wissenschaft
1
Global business review
1
International journal of business governance and ethics : IJBGE
1
International journal of consumer studies
1
International journal of economics and business research
1
International journal of electronic customer relationship management : IJECRM
1
International journal of hospitality management
1
International journal of physical distribution and logistics management
1
International journal of production economics
1
International journal of production research
1
International review on public and non-profit marketing
1
Journal of Asia Business Studies
1
Journal of Asia Pacific business
1
Journal of business ethics : JOBE
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing
1
Journal of service management
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Journal of transnational management : the official journal of the International Management Development Association
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Omega : the international journal of management science
1
Review of marketing science
1
Services marketing quarterly
1
The international journal of bank marketing : IJBM
1
The journal of applied business research
1
The journal of product & brand management
1
The service industries journal
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Tourism and hospitality research : THR
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ECONIS (ZBW)
59
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1
Is uniform pricing by competing retailers perceived as fair?
Wong, Phoebe
;
Vanharanta, Markus
;
Ng, Peggy M. L.
; …
- In:
International journal of consumer studies
48
(
2024
)
3
,
pp. 1-20
Persistent link: https://www.econbiz.de/10014531729
Saved in:
2
The effect of perceptions of justice in returns on satisfaction and attitudes toward the retailer
Jones, Angela L.
;
Miller, Jason
;
Whipple, Judith M.
; …
- In:
International journal of physical distribution and …
54
(
2024
)
1
,
pp. 40-60
Persistent link: https://www.econbiz.de/10014466376
Saved in:
3
Perceived injustice and brand love : the effectiveness of sympathetic vs empathetic responses to address consumer complaints of unjust specific service encounters
Ahmad, Fayez
;
Guzman, Francisco
- In:
The journal of product & brand management
32
(
2023
)
6
,
pp. 849-862
Persistent link: https://www.econbiz.de/10014315453
Saved in:
4
Does service recovery matter? : relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gende...
Muhammad Asghar Ali
;
Ding Hooi Ting
;
Isha, Ahmad …
- In:
Journal of Asia Business Studies
17
(
2023
)
2
,
pp. 308-326
Persistent link: https://www.econbiz.de/10014335386
Saved in:
5
Lenient vs. stringent returns policies in the presence of fraudulent returns : the role of customers' fairness perceptions
Chen, Jing
;
Yu, Bo
;
Chen, Bintong
;
Liu, Zhuojun
- In:
Omega : the international journal of management science
117
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014281849
Saved in:
6
Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
Saved in:
7
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
8
Negative reviews, positive impact : consumer empathetic responding to unfair word of mouth
Allard, Thomas
;
Dunn, Lea H.
;
White, Katherine
- In:
Journal of marketing
84
(
2020
)
4
,
pp. 86-108
Persistent link: https://www.econbiz.de/10012231631
Saved in:
9
Dissatisfaction toward O2O websites : expectation disconfirmation and justice perspective
Che, Tong
;
Ji, Meng
;
Zheng, Xiabing
;
Feng, Bo
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
1
,
pp. 190-208
Persistent link: https://www.econbiz.de/10012798117
Saved in:
10
Too generous to be fair? : experiments on the interplay of what, when, and how in data breach recovery of the hotel industry
Wang, Xuhui
;
Wang, Xuequn
;
Liu, Zilong
;
Chang, Wen
; …
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013194345
Saved in:
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