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subject:"Justice"
~subject:"Dienstleistungsqualität"
~type_genre:"Konferenzbeitrag"
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Justice
Dienstleistungsqualität
Beschwerdemanagement
6
Complaint management
6
Beziehungsmarketing
4
Relationship marketing
4
Consumer behaviour
3
Customer satisfaction
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Quality management
2
Qualitätsmanagement
2
AHP approach
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AHP-Verfahren
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Apriori algorithm
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Attribution theory
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Betriebliche Kreislaufwirtschaft
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Business process management
1
Complaint
1
Cost management
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Customer complaint
1
Customer service
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Distribution channel
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E-Mail
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E-mail
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Electronic Banking
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Electronic banking
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Email channel
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Ethiopia
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Gerechtigkeit
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ISO 9001
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Knowledge management
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Knowledge transfer
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Kostenmanagement
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Kundenservice
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Lernende Organisation
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Konferenzbeitrag
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741
Aufsatz in Zeitschrift
741
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19
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19
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13
Graue Literatur
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Casadesús, Martí
1
Marimon, Frederic
1
Petnji Yaya, Luc Honore
1
Tahali, Sara
1
Yildiz, Hélène
1
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Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
2
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How fair is the handling of the claimant customer? : a comparison between the e-mail and telephone channels
Tahali, Sara
;
Yildiz, Hélène
- In:
Brand, Label, and Product Intelligence : Second …
,
(pp. 129-141)
.
2022
Persistent link: https://www.econbiz.de/10013338063
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2
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
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