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subject:"Konsumentenverhalten"
~isPartOf:"Journal of consumer marketing"
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Konsumentenverhalten
Beschwerdemanagement
5
Beziehungsmarketing
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Complaint management
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Dienstleistungsqualität
5
Relationship marketing
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Service quality
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Consumer behaviour
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Service recovery
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Cross-cultural
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Awasthi, Ashwini K.
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Johnson, Catherine M.
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Kiefer, Kip
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Monteiro, Plínio Rafael Reis
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Journal of consumer marketing
Journal of business research : JBR
38
Journal of hospitality marketing & management
26
International journal of hospitality management
24
Journal of retailing and consumer services
21
The journal of services marketing
20
Journal of service research : JSR
14
European journal of marketing : EJM
13
Psychology & marketing
12
International journal of contemporary hospitality management
11
International journal of consumer studies
9
Service business
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of retailing
8
Journal of service management
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Managing service quality : MSQ ; an international journal
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Ilmenauer Schriften zur Betriebswirtschaftslehre
7
Journal of marketing
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Services marketing quarterly
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Journal of service research
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Business horizons
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Journal of the Academy of Marketing Science
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Marketing letters : a journal of research in marketing
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Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
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The service industries journal
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Cogent business & management
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International journal of quality and service sciences
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International journal of services and operations management
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Journal of consumer behaviour : an international research review
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Journal of marketing management : MM
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Journal of service theory and practice
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Journal of service theory and practice : JSTP
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Journal of strategic marketing
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Journal of travel and tourism marketing
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Marketing intelligence & planning
4
Asia-Pacific journal of business administration
3
Gabler Edition Wissenschaft
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International journal of electronic commerce : IJEC
3
International journal of production economics
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Journal of air transport management
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ECONIS (ZBW)
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1
How do Machiavellianism, narcissism and psychopathy tendencies influence consumer avoidance and revenge-seeking following a service failure?
Hancock, Tyler
;
Waites, Stacie F.
;
Johnson, Catherine M.
; …
- In:
Journal of consumer marketing
40
(
2023
)
6
,
pp. 721-733
Persistent link: https://www.econbiz.de/10014332331
Saved in:
2
The effects of brand relationships on justice perceptions in service recovery
Gonçalves Filho, Cid
;
Kiefer, Kip
;
Fetscherin, Marc
; …
- In:
Journal of consumer marketing
40
(
2023
)
3
,
pp. 315-327
Persistent link: https://www.econbiz.de/10014275988
Saved in:
3
Online service failure : how consumers from emerging countries react and complain
Rohden, Simoni F.
;
Matos, Celso Augusto de
- In:
Journal of consumer marketing
39
(
2022
)
1
,
pp. 44-54
Persistent link: https://www.econbiz.de/10013165311
Saved in:
4
Behavioural consequences of verbally expressed and unexpressed customer rage emotions
Awasthi, Ashwini K.
;
Kumar, Vineet
- In:
Journal of consumer marketing
39
(
2022
)
1
,
pp. 133-144
Persistent link: https://www.econbiz.de/10013165322
Saved in:
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