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subject:"Kundenzufriedenheit"
~accessRights:"restricted"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~subject:"Customer satisfaction"
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Search: subject_exact:"EFQM excellence model"
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Kundenzufriedenheit
Customer satisfaction
Quality management
12
Qualitätsmanagement
12
Lieferantenmanagement
7
Supplier relationship management
7
Beziehungsmarketing
5
Dienstleistungsqualität
5
Relationship marketing
5
Service quality
5
B-to-B-Marketing
3
Business-to-business marketing
3
Consumer behaviour
2
Distribution channel
2
E-commerce
2
Electronic Commerce
2
Konsumentenverhalten
2
Lieferkette
2
Outsourcing
2
Relationship quality
2
Supply chain
2
Vertriebsweg
2
Abfallvermeidung
1
Absorptive capacity
1
B2B carrier marketing
1
B2B customer identification
1
B2B service quality
1
Bargaining power
1
Betriebliches Informationssystem
1
Betriebsgröße
1
Bibliometrics
1
Bibliometrie
1
Business intelligence system
1
Business process management
1
Business services
1
Buyer-supplier relationship
1
Case study
1
Channel integration quality
1
Channel power shifts
1
Citations
1
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English
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Akter, Shahriar
1
Cadeaux, Jack
1
Chan, Tommy K. H.
1
Chennamaneni, Pavan Rao
1
Chong, Alain Yee Loong
1
Dwivedi, Yogesh Kumar
1
Goffnett, Sean P.
1
Hancock, Tyler
1
Hossain, Tasnim M. Taufique
1
Lee, Zach W. Y.
1
Lueg, Jason E.
1
Mariadoss, Babu John
1
Pomirleanu, Nadia
1
Song, Hua
1
Thadani, Dimple R.
1
Uraiporn, Kattiyapornpong
1
Williams, Zachary
1
Yu, Kangkang
1
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Industrial marketing management : the international journal for industrial and high-tech firms
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
25
Total quality management & business excellence
21
The TQM journal : the international review of organizational improvement
16
International journal of productivity and quality management : IJPQM
14
International journal of quality & reliability management
11
Journal of retailing and consumer services
10
International journal of hospitality management
9
International journal of contemporary hospitality management
8
Journal of air transport management
8
The service industries journal
7
Quality management journal : QMJ
6
International journal of quality and service sciences
5
International journal of services and operations management : IJSOM
5
Benchmarking : an international journal
4
Business process management journal
4
Journal of hospitality marketing & management
4
Asia Pacific journal of marketing and logistics
3
Benchmarking : an international journal ; BIJ
3
International journal of business excellence : IJBEX
3
International journal of production economics
3
International journal of production research
3
International journal of services, economics and management
3
Journal of health organization and management
3
Journal of internet commerce
3
Manufacturing & service operations management : M & SOM
3
Metamorphosis : a journal of management research
3
Service business
3
Services marketing quarterly
3
The international journal of logistics management
3
The journal of services marketing
3
Tourism management : research, policies, practice
3
Economic research
2
Health marketing quarterly
2
Human systems management : HSM
2
International journal of logistics : research and applications
2
International journal of logistics systems and management : IJLSM
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of process management and benchmarking : IJPMB
2
International journal of quality and innovation
2
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ECONIS (ZBW)
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1
Reconceptualizing integration quality dynamics for omnichannel marketing
Hossain, Tasnim M. Taufique
;
Akter, Shahriar
;
Uraiporn, …
- In:
Industrial marketing management : the international …
87
(
2020
),
pp. 225-241
Persistent link: https://www.econbiz.de/10012285178
Saved in:
2
Customer engagement through omnichannel retailing : the effects of channel integration quality
Lee, Zach W. Y.
;
Chan, Tommy K. H.
;
Chong, Alain Yee Loong
- In:
Industrial marketing management : the international …
77
(
2019
),
pp. 90-101
Persistent link: https://www.econbiz.de/10012004178
Saved in:
3
Positioning through B2B carrier signals : understanding how service quality is communicated via websites
Williams, Zachary
;
Lueg, Jason E.
;
Hancock, Tyler
; …
- In:
Industrial marketing management : the international …
81
(
2019
),
pp. 54-64
Persistent link: https://www.econbiz.de/10012107680
Saved in:
4
Flexibility and quality in logistics and relationships
Yu, Kangkang
;
Cadeaux, Jack
;
Song, Hua
- In:
Industrial marketing management : the international …
62
(
2017
),
pp. 211-225
Persistent link: https://www.econbiz.de/10011707139
Saved in:
5
Managing service quality in high customer contact B2B services across domestic and international markets
Pomirleanu, Nadia
;
Mariadoss, Babu John
;
Chennamaneni, …
- In:
Industrial marketing management : the international …
55
(
2016
),
pp. 131-143
Persistent link: https://www.econbiz.de/10011503639
Saved in:
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