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subject:"Kundenzufriedenheit"
~person:"Arteaga, Francisco"
~subject:"Value creation"
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Kundenzufriedenheit
Value creation
Customer value
3
Kundenwert
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Betriebliche Wertschöpfung
2
Beziehungsmarketing
2
Customer satisfaction
2
Relationship marketing
2
Value dimensions
2
Causal models
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Cognition
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Cognitive and affective satisfaction
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Construct validity
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Consumer behaviour
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Dienstleistungsqualität
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Ethiopia
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Extrinsic vs. intrinsic values
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Higher-order measures
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Hospitality
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Intra and inter-variable perspective
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Kognition
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Konsumentenverhalten
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Loyalty
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Measurement
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Messung
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Perceived value
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Performance measurement
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Performance-Messung
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Satisfaction
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Service quality
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Service value
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Tourism industry
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Tourismuswirtschaft
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Arteaga, Francisco
Keränen, Joona
8
Kleinaltenkamp, Michael
8
Madhani, Pankaj M.
8
Gallarza, Martina G.
7
Eggert, Andreas
6
Frow, Pennie
6
Gil Saura, Irene
6
Payne, Adrian
6
Edvardsson, Bo
5
Grönroos, Christian
5
Heinonen, Kristina
5
Le Nguyen Hau
5
McColl-Kennedy, Janet R.
5
Saarijärvi, Hannu
5
Shamim, Amjad
5
Aarikka-Stenroos, Leena
4
Ahn, Jiseon
4
Del Chiappa, Giacomo
4
Itani, Omar S.
4
Maas, Peter
4
Ngo, Liem Viet
4
Sesé, F. Javier
4
Töytäri, Pekka
4
Yrjölä, Mika
4
Ahearne, Michael
3
Al Haj Eid, Mohammad Badi’
3
Baumann, Jasmin
3
Busser, James A.
3
Cabiddu, Francesca
3
Cobelli, Nicola
3
Corsaro, Daniela
3
Cossío-Silva, Francisco-José
3
Dandis, Ala' Omar
3
Elgeti, Laura
3
Gligor, David M.
3
Graf, Albert
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Guo, Lin
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Jalkala, Anne
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Khan, Imran
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International journal of hospitality management
1
Journal of service management
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
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Customer value in tourism and hospitality : broadening dimensions and stretching the value-satisfaction-loyalty chain
Gallarza, Martina G.
;
Arteaga, Francisco
;
Gil Saura, Irene
- In:
Tourism management perspectives : TMP
31
(
2019
),
pp. 254-268
Persistent link: https://www.econbiz.de/10012113007
Saved in:
2
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
3
Value dimensions in consumers' experience : combining the intra- and inter-variable approaches in the hospitality sector
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
International journal of hospitality management
47
(
2015
),
pp. 140-150
Persistent link: https://www.econbiz.de/10011312536
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