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subject:"Kundenzufriedenheit"
~person:"Cheung, Fung Yi Millissa"
~source:"econis"
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Kundenzufriedenheit
Beziehungsmarketing
2
Customer satisfaction
2
Customer service
2
Customer value
2
Dienstleistungsmanagement
2
Dienstleistungsqualität
2
Kundenservice
2
Kundenwert
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Relationship marketing
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Service management
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Service quality
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Beschwerdemanagement
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Complaint management
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Consumer behaviour
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Consumer marketing
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Customer behaviour
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Customer co-creation of service recovery
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Customer integration
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Customer-dominant logic
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Ethiopia
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Konsumentenverhalten
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Kundenintegration
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Perceived justice
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Quality management
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Cheung, Fung Yi Millissa
Gallarza, Martina G.
6
Gil Saura, Irene
5
Le Nguyen Hau
4
Sesé, F. Javier
4
Al Haj Eid, Mohammad Badi’
3
Dandis, Ala' Omar
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Del Chiappa, Giacomo
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Gligor, David M.
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Itani, Omar S.
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Matzler, Kurt
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McColl-Kennedy, Janet R.
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Mostafa Rasoolimanesh, S.
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Pham Ngoc Thuy
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Vera, Jorge
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Verhoef, Peter C.
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Ahn, Jiseon
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Arteaga, Francisco
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Arteaga-Moreno, Francisco
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Chon, Kaye
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Danaher, Tracey S.
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Dedeoğlu, Bekir Bora
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Edvardsson, Bo
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Eriksson, Maria
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Guo, Lin
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Hao, Fei
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Hinterhuber, Hans H.
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Hollebeek, Linda D.
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Ingelsson, Pernilla
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Keränen, Joona
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Kibos, Kiprop Eric
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Kim, Eojina
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Kleinaltenkamp, Michael
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Kusumawati, Andriani
2
Langat, Kipkirui Daniel
2
McManus, Lisa
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Ngo, Liem Viet
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O'Cass, Aron
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Odunga, Mukoswi Robert
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Management decision : MD
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ECONIS (ZBW)
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A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
54
(
2016
)
10
,
pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
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2
Do task- and relation-oriented customers co-create a better quality of service? : an empirical study of customer-dominant logic
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
53
(
2015
)
1
,
pp. 179-197
Persistent link: https://www.econbiz.de/10010520362
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