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subject:"Lean management"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~person:"Apornak, Arash"
~subject:"Dienstleistungsqualität"
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Lean management
Dienstleistungsqualität
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quality function deployment
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Apornak, Arash
Shahin, Arash
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Ha Thu Nguyen
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International journal of productivity and quality management : IJPQM
International journal of process management and benchmarking : IJPMB
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Customer satisfaction measurement using SERVQUAL model, integration Kano and QFD approach in an educational institution
Apornak, Arash
- In:
International journal of productivity and quality …
21
(
2017
)
1
,
pp. 129-141
Persistent link: https://www.econbiz.de/10011748585
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