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subject:"Messung"
~person:"Delcourt, Cécile"
~subject:"Cognition"
~subject:"customer experience"
~type_genre:"Aufsatz in Zeitschrift"
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Arbeitsverhalten
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Dienstleistungsqualität
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Delcourt, Cécile
Born, Marise Ph.
3
Linden, Dimitri van der
3
Altinay, Levent
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Azouzi, Mohamed Ali
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Journal of service management
1
Journal of service research : JSR
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ECONIS (ZBW)
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An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
2
Employee emotional competence : construct conceptualization and validation of a customer-based measure
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011433201
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