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subject:"Multilingualism"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of consumer research : JCR ; an interdisciplinary journal"
~subject:"Customer satisfaction"
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Multilingualism
Customer satisfaction
Language
24
Sprache
24
Consumer behaviour
14
Konsumentenverhalten
14
Mehrsprachigkeit
8
Dienstleistungsqualität
7
Kundenzufriedenheit
7
Service quality
7
Beziehungsmarketing
4
Communication
4
Hispanics
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Hispano-Amerikaner
4
Kommunikation
4
Linguistics
4
Linguistik
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13
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Alvarez, Cecilia M. O.
2
Holmqvist, Jonas
2
Alcántara-Pila, Juan Miguel
1
Azab, Carol
1
Balaji, M. S.
1
Barrio-García, Salvador del
1
Bell, Monique L.
1
Berger, Jonah
1
Clark, Terry
1
Cleveland, Mark
1
D'Alessandro, Steven
1
Estes, Zachary
1
Gai, Phyliss Jia
1
Gomez, Carolina
1
Hodges, Brady T.
1
Jaccard, James
1
Koslow, Scott
1
Kraak, Johannes Marcelus
1
Laroche, Michel
1
Lassar, Walfried M.
1
Miniard, Paul W.
1
Packard, Grant
1
Papadopoulos, Nicolas G.
1
Puntoni, Stefano
1
Puzakova, Marina
1
Rodríguez-López, Mª Eugenia
1
Roy, Sanjit
1
Shamdasani, Prem N.
1
Taylor, Kimberly A.
1
Touchstone, Ellen E.
1
Van Vaerenbergh, Yves
1
Warren, Caleb
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Journal of business research : JBR
Journal of consumer research : JCR ; an interdisciplinary journal
Discussion paper series / IZA
30
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
13
IZA Discussion Paper
11
CESifo working papers
8
Empirica : journal of european economics
7
IZA world of labor : evidence-based policy making
7
Advances in educational technologies and instructional design (AETID) book series
6
Higher School of Economics Research Paper
6
International journal of cross cultural management : CCM
6
European journal of international management : EJIM
5
Labour economics : official journal of the European Association of Labour Economists
5
Prizren social science journal
5
CESifo Working Paper Series
4
Discussion paper / Centre for Economic Policy Research
4
ECARES working paper
4
Journal of development economics
4
Journal of economic behavior & organization : JEBO
4
Journal of world business : JWB
4
Advances in linguistics and communication studies (ALCS) book series
3
Discussion paper series
3
Discussion papers / CEPR
3
Economics of education review
3
European economic review : EER
3
European research studies
3
GLO discussion paper
3
International business review : the official journal of the European International Business Academy
3
International journal of hospitality management
3
Journal of comparative economics : the journal of the Association for Comparative Economic Studies
3
The international journal of human resource management
3
AICEI proceedings
2
AKI-Forschungsbilanz
2
Applied economics letters
2
Bridging linguistics and economics
2
Canadian public policy : a journal for the discussion of social and economic policy in Canada
2
China economic review : an international journal
2
Critical perspectives on international business
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ERIM report series research in management
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Education economics
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ECONIS (ZBW)
13
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1
Intel inside : the linguistic properties of effective slogans
Hodges, Brady T.
;
Estes, Zachary
;
Warren, Caleb
- In:
Journal of consumer research : JCR ; an …
50
(
2024
)
5
,
pp. 865-886
Persistent link: https://www.econbiz.de/10014526236
Saved in:
2
Language and consumer dishonesty : a self-diagnosticity theory
Gai, Phyliss Jia
;
Puntoni, Stefano
- In:
Journal of consumer research : JCR ; an …
48
(
2021
)
2
,
pp. 333-351
Persistent link: https://www.econbiz.de/10012620041
Saved in:
3
How concrete language shapes customer satisfaction
Packard, Grant
;
Berger, Jonah
- In:
Journal of consumer research : JCR ; an …
47
(
2021
)
5
,
pp. 787-806
Persistent link: https://www.econbiz.de/10012434461
Saved in:
4
Does language matter? : a cross-national comparison of the moderating effect of language on website information-processing
Alcántara-Pila, Juan Miguel
;
Barrio-García, Salvador del
- In:
Journal of business research : JBR
88
(
2018
),
pp. 66-78
Persistent link: https://www.econbiz.de/10011869547
Saved in:
5
Speak my language or look like me? - Language and ethnicity in bilingual customer service recovery
Azab, Carol
;
Clark, Terry
- In:
Journal of business research : JBR
72
(
2017
),
pp. 57-68
Persistent link: https://www.econbiz.de/10011645477
Saved in:
6
The linguistic servicescape : speaking their language may not be enough
Touchstone, Ellen E.
;
Koslow, Scott
;
Shamdasani, Prem N.
; …
- In:
Journal of business research : JBR
72
(
2017
),
pp. 147-157
Persistent link: https://www.econbiz.de/10011645555
Saved in:
7
The effects of Hispanic bilinguals language use and stereotype activation on negotiations outcomes
Alvarez, Cecilia M. O.
;
Taylor, Kimberly A.
;
Gomez, Carolina
- In:
Journal of business research : JBR
72
(
2017
),
pp. 158-167
Persistent link: https://www.econbiz.de/10011645556
Saved in:
8
¿Y Usted? Social influence effects on consumers' service language preferences
Bell, Monique L.
;
Puzakova, Marina
- In:
Journal of business research : JBR
72
(
2017
),
pp. 168-177
Persistent link: https://www.econbiz.de/10011645561
Saved in:
9
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
10
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
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