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subject:"Occupational profile"
~person:"Mengüç, Bülent"
~person:"Rapp, Adam"
~subject:"Service quality"
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Occupational profile
Service quality
Salespeople
36
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8
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8
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Mengüç, Bülent
Rapp, Adam
Ahearne, Michael
7
Hughes, Douglas E.
4
Udayana, Ida Bagus Nyoman
4
Zablah, Alex R.
4
Ahmad, Bilal
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Akhtar, Nadeem
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Lam, Son K.
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Allen, George
2
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Auh, Seigyoung
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Babakus, Emin
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Coelho, Filipe
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Daunt, Kate L.
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Ellinger, Alexander E.
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Elmadağ Baş, Ayşe Banu
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Decision sciences : DS
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service research : JSR
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
The journal of personal selling & sales management : JPSSM
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ECONIS (ZBW)
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1
The intersection of service and sales : the increased importance of ambidexterity
Rapp, Adam
;
Baker, Thomas L.
;
Hartmann, Nathaniel N.
; …
- In:
Journal of service research
23
(
2020
)
1
,
pp. 8-12
Persistent link: https://www.econbiz.de/10012183566
Saved in:
2
Can service climate detract from employee performance? : the role of experience in optimizing satisfaction and performance outcomes
Gabler, Colin B.
;
Rapp, Adam
;
Richey, Robert Glenn <Jr.>
; …
- In:
Decision sciences : DS
49
(
2018
)
1
,
pp. 7-24
Persistent link: https://www.econbiz.de/10011875811
Saved in:
3
Do sales and service compete? : the impact of multiple psychological climates on frontline employee performance
Ogilvie, Jessica
;
Rapp, Adam
;
Bachrach, Daniel G.
; …
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 11-26
Persistent link: https://www.econbiz.de/10011690132
Saved in:
4
The contingency effect of service employee personalities on service climate : getting employee perceptions aligned can reduce personality effects
Auh, Seigyoung
;
Mengüç, Bülent
;
Fisher, Michelle
; …
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 426-442
Persistent link: https://www.econbiz.de/10009491361
Saved in:
5
The perceived autonomy-perceived service climate relationship : the contingency effect of store-level tenure diversity
Auh, Seigyoung
;
Mengüç, Bülent
;
Fisher, Michelle
; …
- In:
Journal of retailing and consumer services
18
(
2011
)
6
,
pp. 509-520
Persistent link: https://www.econbiz.de/10009375657
Saved in:
6
High touch through high tech: the impact of salesperson technology usage on sales performance via mediating mechanisms
Ahearne, Michael
;
Jones, Eli
;
Rapp, Adam
;
Mathieu, John
- In:
Management science : journal of the Institute for …
54
(
2008
)
4
,
pp. 671-685
Persistent link: https://www.econbiz.de/10003701548
Saved in:
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