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subject:"Privatkundengeschäft"
~person:"Ferreira, Fernando Alberto Freitas"
~subject:"Bank"
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Privatkundengeschäft
Bank
Branch office
2
Filiale
2
Multi-criteria analysis
2
Multikriterielle Entscheidungsanalyse
2
bank branch
2
multiple criteria decision analysis
2
Bankgeschäft
1
Banking services
1
Customer satisfaction
1
Decision
1
Dienstleistungsqualität
1
Entscheidung
1
Kundenzufriedenheit
1
Performance measurement
1
Performance-Messung
1
Personal banking
1
Service quality
1
cognitive mapping
1
cognitive maps
1
decision support
1
financial performance
1
performance evaluation
1
retail banking
1
service quality and convenience
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trade-offs
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Ferreira, Fernando Alberto Freitas
Ongena, Steven
10
Qi, Shusen
6
Aguirregabiria, Victor
5
Clark, Robert
5
Haas, Ralph de
5
Kondo, Kazumine
5
Loutskina, Elena
5
Pagnini, Marcello
5
Straetmans, Stefan
5
Strahan, Philip E.
5
Wang, Hui
5
Atack, Jeremy
4
Berger, Allen N.
4
Felici, Roberto
4
Harimaya, Kozo
4
Ji, Yan
4
Levine, Ross
4
Rousseau, Peter L.
4
Teng, Songyuan
4
Townsend, Robert M.
4
Bartel, Ann
3
Calcagnini, Giorgio
3
Calem, Paul Seth
3
De Bonis, Riccardo
3
DeYoung, Robert
3
Gilje, Erik
3
Hester, Donald D.
3
Hirtle, Beverly J.
3
Juan, Rebeca de
3
Nakamura, Leonard Isamu
3
Schmid, Frank A.
3
Tortosa-Ausina, Emili
3
Wang, Zigan
3
Alamá, Luisa
2
Bartel, Ann P.
2
Barth, Wolfgang
2
Bonfim, Diana
2
Carlson, Mark
2
Chen, Heng
2
Chen, Lin
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Journal of business economics and management
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ECONIS (ZBW)
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Evaluating retail banking service quality and convenience with MCDA techniques : a case study at the bank branch level
Ferreira, Fernando Alberto Freitas
;
Santos, Sérgio P.
; …
- In:
Journal of business economics and management
15
(
2014
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10010256864
Saved in:
2
How to create indices for bank branch financial performance measurement using MCDA techniques : an illustrative example
Ferreira, Fernando Alberto Freitas
;
Santos, Sérgio P.
; …
- In:
Journal of business economics and management
15
(
2014
)
4
,
pp. 708-728
Persistent link: https://www.econbiz.de/10010415885
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