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~type_genre:"Fallstudie"
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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The performance of ISO certification based on consumer perspective : a case study of a travel agency
Wu, Shwu-ing
;
Jang, Jiun-yi
- In:
Total quality management & business excellence : an …
24
(
2013
)
4
,
pp. 496-518
Persistent link: https://www.econbiz.de/10009752066
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