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subject:"Qualitätsmanagement"
~language:"eng"
~person:"Casadesús, Martí"
~person:"Gremyr, Ida"
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Qualitätsmanagement
Standardisierung
16
Standardization
16
Quality management
15
ISO 9001
5
Spain
5
Spanien
5
Dienstleistungsqualität
3
Environmental management
3
Service quality
3
Umweltmanagement
3
Customer satisfaction
2
Dienstleistungsmanagement
2
Dienstleistungssektor
2
Financial audit
2
ISO 14001
2
ISO 20000
2
ISO 9000
2
IT service management
2
ITIL
2
Innovation management
2
Innovationsmanagement
2
Internal audit
2
Interne Revision
2
Kundenzufriedenheit
2
Management
2
Service industry
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Service management
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Standard
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Wirtschaftsprüfung
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1998-2020
1
Audit
1
Auditee satisfaction
1
Audits
1
Beschwerdemanagement
1
Betriebliche Wertschöpfung
1
Beziehungsmarketing
1
Bibliometrics
1
Bibliometrie
1
Business performance
1
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English
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Casadesús, Martí
Gremyr, Ida
Heras-Saizarbitoria, Iñaki
16
Boiral, Olivier
14
Devadasan, S. R.
9
Tarí, Juan José
9
Chiarini, Andrea
7
Murugesh, R.
7
Prajogo, Daniel
7
Sampaio, Paulo
7
Santos, Gilberto
7
Tuominen, Kari
7
Fonseca, Luis Miguel Ciravegna Martins da
6
Franceschini, Fiorenzo
6
Heras, Iñaki
6
Walgenbach, Peter
6
Agwara, Hezekiah
5
Castka, Pavel
5
Cândido, Carlos J. F.
5
Karthi, S.
5
Marimon, Frederic
5
Mastrogiacomo, Luca
5
Murmura, Federica
5
Saraiva, Pedro
5
Silva, Rui
5
Sreenivasa, C. G.
5
Toffel, Michael W.
5
Ullah, Barkat
5
Yeung, Andy C. L.
5
Ahuja, Inderpreet Singh
4
Antony, Jiju
4
Beck, Nikolaus
4
Bravi, Laura
4
Corbett, Charles J.
4
Dick, Gavin
4
Galetto, Maurizio
4
Grajek, Michał
4
Hahn, Rüdiger
4
Ismyrlis, Vasileios
4
Jain, Sanjiv Kumar
4
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
The TQM journal : the international review of organizational improvement
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
Information systems and e-business management : ISeB
1
International journal of quality & reliability management
1
The service industries journal
1
Total quality management & business excellence
1
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ECONIS (ZBW)
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1
Unleashing the potential of internal audits : a review and research agenda
Lenning, Jan
;
Gremyr, Ida
- In:
Total quality management & business excellence
33
(
2022
)
9
,
pp. 994-1010
Persistent link: https://www.econbiz.de/10013352638
Saved in:
2
What contributes to auditee satisfaction in external ISO 9001 audits?
Lenning, Jan
;
Gremyr, Ida
;
Raharjo, Hendry
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1877-1895
Persistent link: https://www.econbiz.de/10014320957
Saved in:
3
A qualitative study on integrated management systems in a non-leading country in certifications
Bernardo, Merce
;
Gotzamani, Katerina
;
Vouzas, Fotis
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 453-480
Persistent link: https://www.econbiz.de/10011854080
Saved in:
4
Making internal audits business-relevant
Lenning, Jan
;
Gremyr, Ida
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1106-1121
Persistent link: https://www.econbiz.de/10011778119
Saved in:
5
The order and level of management standards implementation : changes during the time
Kafel, Piotr
;
Casadesús, Martí
- In:
The TQM journal : the international review of …
28
(
2016
)
4
,
pp. 636-647
Persistent link: https://www.econbiz.de/10011584576
Saved in:
6
Exploring quality challenges and the validity of excellence models
Eriksson, Henrik
;
Gremyr, Ida
;
Bergquist, Bjarne
; …
- In:
International journal of operations & production …
36
(
2016
)
10
,
pp. 1201-1221
Persistent link: https://www.econbiz.de/10011550811
Saved in:
7
Benefits of ISO 20000 IT service management certification
Cots, Santi
;
Casadesús, Martí
;
Marimon, Frederic
- In:
Information systems and e-business management : ISeB
14
(
2016
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10011672229
Saved in:
8
Exploring the service management standard ISO 20000
Cots, Santi
;
Casadesús, Martí
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 515-533
Persistent link: https://www.econbiz.de/10011305710
Saved in:
9
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
10
Integration of standardized management systems : does the implementation order matter?
Bernardo, Merce
;
Casadesús, Martí
;
Karapetrovic, Stanislav
- In:
International journal of operations & production …
32
(
2012
)
3
,
pp. 291-307
Persistent link: https://www.econbiz.de/10009535098
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