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subject:"Relationship marketing"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Tsai, Chia-ching"
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Relationship marketing
Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Tsai, Chia-ching
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International journal of contemporary hospitality management
Managing service quality : MSQ ; an international journal
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Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
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