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subject:"Relationship marketing"
~isPartOf:"Service business"
~person:"Van Vaerenbergh, Yves"
~source:"econis"
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Relationship marketing
Beschwerdemanagement
1
Beziehungsmarketing
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Cognition
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Complaint management
1
Cultural intelligence
1
Culture
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
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Kognition
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Kultur
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Kundenservice
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Kundenzufriedenheit
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Leistungsmotivation
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Service quality
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Service recovery performance
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Van Vaerenbergh, Yves
Melero-Polo, Iguácel
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Bali, Zsofia
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Cambra-Fierro, Jesus
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Cambra-Fierro, Jesús
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Chen, WeiWei
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Choi, Chang Hwan
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Costers, Annelies
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Davoud Nikbin
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Ishak Ismail
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Jeon, Aeeun
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Kenesei, Zsófia
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Kim, Min-su
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Kim, Taegoo
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Malliga Marimuthu
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Paek, Soyon
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Salagrama, Ramakrishna
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Service business
Managing service quality : MSQ ; an international journal
2
International journal of electronic commerce : IJEC
1
Journal of business research : JBR
1
Journal of service research : JSR
1
Marketing letters : a journal of research in marketing
1
Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
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ECONIS (ZBW)
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How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
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