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subject:"Relationship marketing"
~person:"Al-Twal, Arwa"
~person:"Kim, Taegoo"
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Relationship marketing
Tourism employees
8
Tourismusberufe
8
Hotel industry
6
Hotellerie
6
Beziehungsmarketing
4
South Korea
4
Stress
4
Südkorea
4
Work stress
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Emotion
3
Arbeitskräfte
2
Arbeitsleistung
2
Arbeitszufriedenheit
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Beschwerdemanagement
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Complaint management
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Employee retention
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Hotel employees
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Job performance
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Job satisfaction
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Mitarbeiterbindung
2
Service recovery performance
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Workforce
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Arbeitsbedingungen
1
Arbeitsmobilität
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Arbeitspsychologie
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Arbeitsverhalten
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Conservation of resources theory
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Coping strategy
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Coping-Strategie
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Customer orientation
1
Customer-related social stressors
1
Dienstleistungsberufe
1
Dienstleistungsqualität
1
Emotional exhaustion
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Environmental consciousness
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Environmental management
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Firm performance
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Green creativity
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Al-Twal, Arwa
Kim, Taegoo
Babakus, Emin
3
Karatepe, Osman M.
3
Lee, Gyehee
3
Yavas, Ugur
3
Barman, Panchanan
2
Choi, Chang Hwan
2
Eid, Riyad
2
Mang, Paul
2
Ok, Chihyung
2
Orlowski, Marissa
2
Rod, Michel
2
Sarmah, Suman
2
Shaalan, Ahmed
2
Suárez-Acosta, Miguel A.
2
Zoghbi-Manrique-de-Lara, Pablo
2
Abosag, Ibrahim
1
Aguiar-Quintana, Teresa
1
Agyapong, Kingsley
1
Al-Husan, Faten Baddar
1
AlHussan, Fawaz Baddar
1
Ali, Sa'ad
1
Alsarhan, Fadi
1
Ashill, Nicholas
1
Ashill, Nicholas J.
1
Azila-Gbettor, Edem Maxwell
1
Baruca, Petra Zabukovec
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Becker, Laura
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Benkenstein, Martin
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Berbel Pineda, Juan Manuel
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Bharwani, Sonia
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Bonfanti, Angelo
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Bonn, Mark Andrew
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Boǧan, Erhan
1
Brady, Michael K.
1
Bufquin, Diego
1
Bulchand-Gidumal, Jacques
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International journal of hospitality management
2
Management and organization review : MOR ; the official journal of The International Association for Chinese Management Research
1
Service business
1
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ECONIS (ZBW)
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A rejoinder to: "Questioning the appropriateness of examining guanxi in a wasta environment: Why context should be front and center in informal network research : a commentary on "...
Shaalan, Ahmed
;
Eid, Riyad
;
Tourky, Marwa E.
- In:
Management and organization review : MOR ; the official …
19
(
2023
)
5
,
pp. 1046-1048
Persistent link: https://www.econbiz.de/10014436571
Saved in:
2
Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan
;
Kim, Taegoo
;
Lee, Gyehee
;
Lee, Seung-kon
- In:
International journal of hospitality management
36
(
2014
),
pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
Saved in:
3
Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo
;
Paek, Soyon
;
Choi, Chang Hwan
;
Lee, Gyehee
- In:
Service business
6
(
2012
)
4
,
pp. 503-526
Persistent link: https://www.econbiz.de/10009663617
Saved in:
4
The managed heart : the structural analysis of the stressor-strain relationship and customer orientation among emotional labor workers in Korean hotels
Lee, Gyehee
;
Kim, Taegoo
;
Shin, Seok Ho
;
Oh, Ick Keun
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1067-1082
Persistent link: https://www.econbiz.de/10009566949
Saved in:
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