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subject:"Relationship marketing"
~person:"Al-Twal, Arwa"
~person:"Ok, Chihyung"
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Relationship marketing
Tourism employees
8
Tourismusberufe
8
Hotel industry
6
Hotellerie
6
Arbeitszufriedenheit
4
Dienstleistungsqualität
4
Job satisfaction
4
Service quality
4
Arbeitsverhalten
3
Beziehungsmarketing
3
Work behaviour
3
Arbeitskräfte
2
Arbeitsleistung
2
Customer service
2
Emotion
2
Employee retention
2
Intelligence
2
Intelligenz
2
Job performance
2
Kundenservice
2
Leistungsmotivation
2
Mitarbeiterbindung
2
Work motivation
2
Workforce
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depersonalization
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Airline
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Anforderungsprofil
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Arbeitspsychologie
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Betriebsklima
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Big Data
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Big data
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Burnout
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Consumer behaviour
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Core self-evaluation
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Customer satisfaction
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Dienstleistungsberufe
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Dienstleistungsmanagement
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Employee engagement
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Fluggesellschaft
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Al-Twal, Arwa
Ok, Chihyung
Babakus, Emin
3
Karatepe, Osman M.
3
Kim, Taegoo
3
Lee, Gyehee
3
Yavas, Ugur
3
Barman, Panchanan
2
Choi, Chang Hwan
2
Eid, Riyad
2
Mang, Paul
2
Orlowski, Marissa
2
Rod, Michel
2
Sarmah, Suman
2
Shaalan, Ahmed
2
Suárez-Acosta, Miguel A.
2
Zoghbi-Manrique-de-Lara, Pablo
2
Abosag, Ibrahim
1
Aguiar-Quintana, Teresa
1
Agyapong, Kingsley
1
Al-Husan, Faten Baddar
1
AlHussan, Fawaz Baddar
1
Ali, Sa'ad
1
Alsarhan, Fadi
1
Ashill, Nicholas
1
Ashill, Nicholas J.
1
Azila-Gbettor, Edem Maxwell
1
Baruca, Petra Zabukovec
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Becker, Laura
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Benkenstein, Martin
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Berbel Pineda, Juan Manuel
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Bharwani, Sonia
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Bonfanti, Angelo
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Bonn, Mark Andrew
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Boǧan, Erhan
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Brady, Michael K.
1
Bufquin, Diego
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Bulchand-Gidumal, Jacques
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Büttgen, Marion
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Management and organization review : MOR ; the official journal of The International Association for Chinese Management Research
1
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ECONIS (ZBW)
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A rejoinder to: "Questioning the appropriateness of examining guanxi in a wasta environment: Why context should be front and center in informal network research : a commentary on "...
Shaalan, Ahmed
;
Eid, Riyad
;
Tourky, Marwa E.
- In:
Management and organization review : MOR ; the official …
19
(
2023
)
5
,
pp. 1046-1048
Persistent link: https://www.econbiz.de/10014436571
Saved in:
2
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
3
Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003968131
Saved in:
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