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subject:"Relationship marketing"
~person:"Al-Twal, Arwa"
~person:"Orlowski, Marissa"
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Relationship marketing
Tourism employees
4
Tourismusberufe
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Beziehungsmarketing
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Arbeitsverhalten
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Customer satisfaction
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Dienstleistungsqualität
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Middle East
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Al-Twal, Arwa
Orlowski, Marissa
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Journal of hospitality marketing & management
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Management and organization review : MOR ; the official journal of The International Association for Chinese Management Research
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The Cornell hospitality quarterly
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ECONIS (ZBW)
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A rejoinder to: "Questioning the appropriateness of examining guanxi in a wasta environment: Why context should be front and center in informal network research : a commentary on "...
Shaalan, Ahmed
;
Eid, Riyad
;
Tourky, Marwa E.
- In:
Management and organization review : MOR ; the official …
19
(
2023
)
5
,
pp. 1046-1048
Persistent link: https://www.econbiz.de/10014436571
Saved in:
2
The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa
;
Bufquin, Diego
;
Nalley, Michael E.
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
Saved in:
3
Customer and employee incivility and its causal effects in the hospitality industry
Torres, Edwin N.
;
Van Niekerk, Mathilda
;
Orlowski, Marissa
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011669662
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