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subject:"Risikoaversion"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Shoplifting"
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Risikoaversion
Dienstleistungsqualität
Ladendiebstahl
50
Shoplifting
36
Einzelhandel
21
Retail trade
17
Prevention
9
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shoplifting
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De Bock, Tine
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Pandelaere, Mario
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Van Kenhove, Patrick
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Vermeir, Iris
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Brown, Charis
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Costley, Carolyn L.
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Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
2
Journal of service research
1
The journal of services marketing
1
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ECONIS (ZBW)
4
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1
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
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2
Exploring the impact of fear appeals on the prevention of shoplifting
De Bock, Tine
;
Vermeir, Iris
;
Pandelaere, Mario
;
Van …
-
2010
Persistent link: https://www.econbiz.de/10003937212
Saved in:
3
Spirals of distrust vs spirals of trust in retail customer service : consumers as victims or allies
Friend, Lorraine A.
;
Costley, Carolyn L.
;
Brown, Charis
- In:
The journal of services marketing
24
(
2010
)
6
,
pp. 458-467
Persistent link: https://www.econbiz.de/10008749364
Saved in:
4
Exploring the impact of fear appeals on the prevention of shoplifting
De Bock, Tine
;
Vermeir, Iris
;
Pandelaere, Mario
;
Van …
-
2010
Persistent link: https://www.econbiz.de/10008821751
Saved in:
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