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subject:"Robot"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Retail trade"
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Search: subject_exact:"Industrieroboter"
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Robot
Retail trade
Roboter
15
Consumer behaviour
9
Konsumentenverhalten
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Dienstleistungsqualität
7
Service quality
7
Einzelhandel
5
Service robot
5
Customer satisfaction
4
Kundenzufriedenheit
4
Service robots
4
Customer service
3
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Emotion
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Human-robot interaction
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Retail
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Robots
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Service recovery
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Theory of mind
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CASA
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Consumer experience
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Brengman, Malaika
2
Söderlund, Magnus
2
Altinigne, Nesenur
1
Arikan, Esra
1
Cao, Hoang-Long
1
Cho, Youngju
1
Chuah, Stephanie Hui-wen
1
De Kervenoael, Ronan
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Dong, Yuanyuan
1
Gauquier, Laurens de
1
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1
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1
Nguyen Tuyet-Mai
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Okan, Mehmet
1
Olarte-Pascual, Cristina
1
Ozturkcan, Selcen
1
Park, Heejun
1
Park, Junsung
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Park, Yookyung
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Pelegrín-Borondo, Jorge
1
Prentice, Catherine
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Psylla, Evangelia
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Reinares-Lara, Eva
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Schwob, Alexandre
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Subero-Navarro, Áurea
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Willems, Kim
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Williems, Kim
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Yi, Youjae
1
Yoo, Joon Woo
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1
Zhou, Shoujiang
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Journal of retailing and consumer services
International journal of production research
72
Technological forecasting & social change : an international journal
45
International journal of hospitality management
31
European journal of operational research : EJOR
30
Discussion paper series / IZA
29
Journal of business research : JBR
23
NBER working paper series
23
Computers & operations research : and their applications to problems of world concern ; an international journal
21
Discussion paper
19
IZA Discussion Paper
19
GLO discussion paper
16
Springer eBook Collection
15
CESifo working papers
14
Discussion papers / CEPR
14
Journal of service management
13
Working paper / National Bureau of Economic Research, Inc.
12
International journal of contemporary hospitality management
11
Journal of service research
11
Transportation research / E : an international journal
11
Working paper
11
Electronic markets : EM ; the international journal of electronic commerce and business media
10
International journal of production economics
10
Journal of emerging technologies in Accounting
10
Journal of hospitality marketing & management
10
NBER Working Paper
10
RIETI discussion paper series
10
Tourism management perspectives : TMP
9
Economics letters
8
Service business
8
Working paper series / United Nations University, UNU-MERIT
8
CESifo Working Paper
7
International journal of technology management : IJTM
7
Tourism management : research, policies, practice
7
Economic modelling
6
Economics of innovation and new technology
6
European journal of industrial engineering : EJIE
6
JRC working papers series on labour, education and technology
6
Journal of organizational change management
6
Journal of service theory and practice
6
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ECONIS (ZBW)
15
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15
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date (oldest first)
1
Think like a robot : how interactions with humanoid service robots affect consumers' decision strategies
Liao, Jiancai
;
Huang, Jingya
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014460811
Saved in:
2
SIoT robots and consumer experiences in retail : unpacking repeat purchase intention drivers leveraging computers are social actors (CASA) paradigm
De Kervenoael, Ronan
;
Schwob, Alexandre
;
Hasan, Md. Rajibul
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460835
Saved in:
3
May robots be held responsible for service failure and recovery? : the role of robot service provider agents' human-likeness
Arikan, Esra
;
Altinigne, Nesenur
;
Kuzgun, Ebru
;
Okan, Mehmet
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240279
Saved in:
4
Editorial: robots and AI in retailing and consumer services
Brengman, Malaika
;
Williems, Kim
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-3
Persistent link: https://www.econbiz.de/10014240285
Saved in:
5
Consumers and service robots : power relationships amid COVID-19 pandemic
Merdin-Uygur, Ezgi
;
Ozturkcan, Selcen
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014240288
Saved in:
6
Together or alone : should service robots and frontline employees collaborate in retail-customer interactions at the POS?
Gauquier, Laurens de
;
Willems, Kim
;
Cao, Hoang-Long
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240305
Saved in:
7
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
8
Is a gift on sale "heart-discounted"? : givers' misprediction on the value of discounted gifts and the influence of service robots
Park, Yookyung
;
Yi, Youjae
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013169679
Saved in:
9
Proposal for modeling social robot acceptance by retail customers : CAN model + technophobia
Subero-Navarro, Áurea
;
Pelegrín-Borondo, Jorge
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209549
Saved in:
10
When service robots look at themselves in the mirror : an examination of the effects of perceptions of robotic self-recognition
Söderlund, Magnus
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209566
Saved in:
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