//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"Robot"
~isPartOf:"Journal of service theory and practice"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Industrieroboter"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Robot
Roboter
6
Dienstleistungsqualität
4
Service quality
4
Consumer behaviour
3
Customer satisfaction
3
Customer service
3
Konsumentenverhalten
3
Kundenservice
3
Kundenzufriedenheit
3
Service robot
3
Artificial intelligence
2
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Dienstleistung
2
Künstliche Intelligenz
2
Relationship marketing
2
Service failure
2
Services
2
Anticipated trust
1
Blended human-technology service realities
1
Brand management
1
Brand switching intention
1
CASR
1
Confidence
1
Coronavirus
1
Covid-19
1
Customer characteristics
1
DART
1
Data protection
1
Datenschutz
1
Dienstleistungssektor
1
Einzelhandel
1
Emotion
1
Emotional labor
1
Ethics
1
Ethik
1
Gesundheitsversorgung
1
Gesundheitswesen
1
more ...
less ...
Online availability
All
Undetermined
5
Free
1
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Language
All
English
6
Author
All
Chen, Tom
1
Cui, Jinsheng
1
Dodds, Sarah
1
Guido, Jorge Carlos Fiestas Lopez
1
Hung, Yu-Chen
1
Kim, Jee Won
1
Li, Yi
1
Ma, Chunhao
1
Oertzen, Anna-Sophie
1
Pontes, Nicolas
1
Popkowski Leszczyc, Peter T. L.
1
Russell-Bennett, Rebekah
1
Salvador-Carulla, Luis
1
Shi, Yunxia
1
Song, Bo
1
Söderlund, Magnus
1
Tuzovic, Sven
1
Wang, Chongli
1
Wang, Lijie
1
Zhang, Mengwei
1
Zhang, Rumeng
1
Zhong, Jianan
1
more ...
less ...
Published in...
All
Journal of service theory and practice
International journal of production research
69
Technological forecasting & social change : an international journal
45
International journal of hospitality management
31
Discussion paper series / IZA
29
European journal of operational research : EJOR
27
NBER working paper series
23
Computers & operations research : and their applications to problems of world concern ; an international journal
21
Discussion paper
19
IZA Discussion Paper
19
Journal of business research : JBR
18
GLO discussion paper
16
Journal of retailing and consumer services
15
Springer eBook Collection
15
CESifo working papers
13
Journal of service management
13
Discussion papers / CEPR
12
Working paper / National Bureau of Economic Research, Inc.
12
International journal of contemporary hospitality management
11
Journal of service research
11
Transportation research / E : an international journal
11
Working paper
11
Electronic markets : EM ; the international journal of electronic commerce and business media
10
Journal of emerging technologies in Accounting
10
NBER Working Paper
10
International journal of production economics
9
Tourism management perspectives : TMP
9
Economics letters
8
Journal of hospitality marketing & management
8
RIETI discussion paper
8
Service business
8
Working paper series / United Nations University, UNU-MERIT / United Nations University, UNU-MERIT
8
CESifo Working Paper
7
International journal of technology management : IJTM
7
Tourism management : research, policies, practice
7
European journal of industrial engineering : EJIE
6
JRC working papers series on labour, education and technology
6
Journal of organizational change management
6
The service industries journal
6
ERIM report series research in management
5
more ...
less ...
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Service robots and artificial morality : an examination of robot behavior that violates human privacy
Söderlund, Magnus
- In:
Journal of service theory and practice
33
(
2023
)
7
,
pp. 52-72
Persistent link: https://www.econbiz.de/10014448171
Saved in:
2
Retail robots as sales assistants : how speciesism moderates the effect of robot intelligence on customer perceptions and behaviour
Guido, Jorge Carlos Fiestas Lopez
;
Kim, Jee Won
; …
- In:
Journal of service theory and practice
34
(
2024
)
1
,
pp. 127-154
Persistent link: https://www.econbiz.de/10014526017
Saved in:
3
When frontline robots emerge: the double-edged-sword effect of anticipated trust on intention to switch brands after service failure
Cui, Jinsheng
;
Zhang, Mengwei
;
Zhong, Jianan
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 842-872
Persistent link: https://www.econbiz.de/10014448129
Saved in:
4
Customer acceptance of service robots under different service settings
Li, Yi
;
Wang, Chongli
;
Song, Bo
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 46-71
Persistent link: https://www.econbiz.de/10014301940
Saved in:
5
Robot service failure : the double-edged sword effect of emotional labor in service recovery
Shi, Yunxia
;
Zhang, Rumeng
;
Ma, Chunhao
;
Wang, Lijie
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10014301943
Saved in:
6
Blended human-technology service realities in healthcare
Dodds, Sarah
;
Russell-Bennett, Rebekah
;
Chen, Tom
; …
- In:
Journal of service theory and practice
32
(
2022
)
1
,
pp. 75-99
Persistent link: https://www.econbiz.de/10012879151
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->