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subject:"Service industry"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of service management"
~subject:"Consumer behaviour"
~subject:"Service management"
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Service industry
Consumer behaviour
Service management
Services marketing
34
Dienstleistungsmarketing
33
Beziehungsmarketing
18
Relationship marketing
18
Konsumentenverhalten
15
Customer satisfaction
14
Dienstleistungsqualität
14
Kundenzufriedenheit
14
Service quality
14
Dienstleistungssektor
8
Brand image
7
Brand management
7
Dienstleistung
7
Markenführung
7
Markenimage
7
Services
7
Customer integration
6
Dienstleistungsmanagement
6
Kundenintegration
6
Betriebliche Wertschöpfung
5
Brand
5
Markenartikel
5
Value creation
5
Marketing theory
4
Marketingtheorie
4
Service marketing
4
Brand loyalty
3
Co-creation
3
Service experience
3
Service logic
3
Service-Dominant Logic
3
Service-dominant logic
3
Viral marketing
3
Virales Marketing
3
Artificial intelligence
2
Beschwerdemanagement
2
Betriebswirtschaftslehre
2
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24
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Helkkula, Anu
2
Jaakkola, Elina
2
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1
Ackermann, Claire-Lise
1
Agrawal, Shiv Ratan
1
Bateman, Nicola
1
Belboula, Imène
1
Blazevic, Vera
1
Buxton, Rosamnd Chester
1
Cases, Anne-Sophie
1
Chen, Tom
1
Cheung, Lilliemay
1
Chrysochou, Polymeros
1
Cioppi, Marco
1
Csillag, João Mario
1
Curina, Ilaria
1
Dixon, Michael
1
Duffy, Sarah
1
Esteves Martins, Michele
1
Ferrier, Elizabeth
1
Finsterwalder, Jörg
1
Francioni, Barbara
1
Hannibal, Claire
1
Hegner, Sabrina
1
Hoang Thi Phuong Thao
1
Hodgkinson, Ian R.
1
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1
Karniouchina, Ekaterina V.
1
Keating, Byron W.
1
King, Ceridwyn
1
Klaus, Philipp
1
Krystallis, Athanasios
1
Kuppelwieser, Volker
1
Kushwaha, G. S.
1
Lassar, Walfried M.
1
Le Thi Hong Tam
1
Lin, Cheng-yu
1
Lin, Jiun-sheng Chris
1
Maklan, Stan
1
Martins, Guilherme Silveira
1
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Published in...
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Journal of retailing and consumer services
Journal of service management
Journal of Services Marketing
42
The journal of services marketing
17
SpringerLink / Bücher
14
European Journal of Marketing
13
Services marketing quarterly
12
Journal of service research : JSR
11
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
10
European journal of marketing : EJM
8
Journal of Consumer Marketing
8
Fokus Dienstleistungsmarketing
7
International Journal of Bank Marketing
7
The service industries journal
7
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Journal of business research : JBR
6
Springer eBook Collection / Business and Economics
6
Dienstleistungsmarken : Forum Dienstleistungsmanagement
5
International journal of contemporary hospitality management
5
Journal of the Academy of Marketing Science
5
The international journal of bank marketing : IJBM
5
Advances in services marketing
4
European journal of marketing
4
Global cases on hospitality industry
4
International journal of hospitality management
4
International journal of quality and service sciences
4
Journal of hospitality marketing & management
4
Journal of service research
4
Journal of travel and tourism marketing
4
Managing service quality : MSQ ; an international journal
4
Marketing theory
4
Basler Schriften zum Marketing
3
Die Betriebswirtschaft : DBW
3
Focus Dienstleistungsmarketing
3
Forum Dienstleistungsmanagement
3
Gabler Edition Wissenschaft
3
International journal of services and operations management : IJSOM
3
Journal of global marketing
3
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ECONIS (ZBW)
24
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1
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
2
Consumer response to service brand physical elements : using a semantic priming task to explore implicit understanding of service brand meaning
Belboula, Imène
;
Ackermann, Claire-Lise
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012581856
Saved in:
3
Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
4
Brand hate and non-repurchase intention : a service context perspective in a cross-channel setting
Curina, Ilaria
;
Francioni, Barbara
;
Hegner, Sabrina
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238345
Saved in:
5
Customer engagement behaviors : the role of service convenience, fairness and quality
Roy, Sanjit
;
Shekhar, Vaibhav
;
Lassar, Walfried M.
; …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 293-304
Persistent link: https://www.econbiz.de/10011904450
Saved in:
6
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
7
Toward a public service management : past, present, and future directions
Hodgkinson, Ian R.
;
Hannibal, Claire
;
Keating, Byron W.
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 998-1023
Persistent link: https://www.econbiz.de/10011801854
Saved in:
8
Transformative service research and service dominant logic : quo Vaditis?
Kuppelwieser, Volker
;
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 91-98
Persistent link: https://www.econbiz.de/10011434091
Saved in:
9
Quality, value? – Insights into medical tourists' attitudes and behaviors
Prajitmutita, Lyn Manassannan
;
Perényi, Áron
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 207-216
Persistent link: https://www.econbiz.de/10011528661
Saved in:
10
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
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