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subject:"Service management"
~isPartOf:"Human resource management review"
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Service management
Customer service
4
Kundenservice
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Human Resource Management
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Personalmanagement
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Dienstleistungsmanagement
2
Dienstleistungsqualität
2
Human resource management
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Service quality
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Services management
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Beziehungsmarketing
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Customer satisfaction
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Dienstleistungssektor
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Emotion
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Emotional intelligence
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Emotional labor
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Emotional performance
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Human resources
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Intelligence
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Intelligenz
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Interpersonal emotion management
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Kundenzufriedenheit
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Relationship marketing
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Bowen, David E.
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Pugh, S. Douglas
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Subramony, Mahesh
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Human resource management review
International journal of hospitality management
5
Management decision : MD
3
SpringerLink / Bücher
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Journal of business research : JBR
2
Journal of service research : JSR
2
TCW
2
The journal of services marketing
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Betriebliche Tertiarisierung : der ganzheitliche Wandel vom Produktionsbetrieb zum dienstleistenden Problemlöser
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Betriebswirtschaft in Studium und Praxis
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Business process management journal
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California management review
1
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
1
Decision sciences : DS
1
Die Betriebswirtschaft : DBW
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Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Dienstleistungsmanagement : Jahrbuch
1
ESCP-EAP working paper
1
Enlightening tourism : ET ; a pathmaking journal
1
Faculty & research / Insead : working paper series
1
Forum Dienstleistungsmanagement
1
Grundlagen des After Sales Marketing
1
HAB-Forschungsbericht : Schriftenreihe der Hochschulgruppe für Arbeits- und Betriebsorganisation e.V. (HAB)
1
Handbook of global supply chain management
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Harvard business review : HBR
1
IT-Outsourcing in der Praxis : Strategien, Projektmanagement, Wirtschaftlichkeit
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Innovative Unternehmensführung : Planung, Durchführung und Kontrolle von Innovationen
1
Interaktionen im Dienstleistungsbereich
1
International journal of contemporary hospitality management
1
International journal of innovation management
1
International journal of managerial and financial accounting
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality & reliability management
1
International journal of services and operations management
1
International journal of services, economics and management
1
Journal of information & knowledge management : JIKM
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of management : JOM
1
Journal of marketing
1
Journal of marketing theory and practice : JMTP
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Taking services seriously : new directions in services management theory and research
Pugh, S. Douglas
;
Subramony, Mahesh
- In:
Human resource management review
26
(
2016
)
1
,
pp. 1-3
Persistent link: https://www.econbiz.de/10011429237
Saved in:
2
The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
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