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subject:"Service management"
~subject:"Theorie"
~type_genre:"Konferenzschrift"
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ITIL goes university? : serviceorientiertes IT-Management an Hochschulen; Konzepte und erste Praxiserfahrungen
Wannemacher, Klaus
(
ed.
);
Moog, Horst
(
ed.
); …
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2008
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