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subject:"Service management"
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Service management
Customer service
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Beziehungsmarketing
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Dienstleistungsqualität
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Customer satisfaction
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Kundenzufriedenheit
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Deutsche Telekom AG
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Ilka, Andreas
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Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
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Aufbau des After Sales Service bei LEWA zum vollwertigen Profit-Center
Ilka, Andreas
- In:
Controlling von Dienstleistungen : [die wichtigsten …
,
(pp. 205-222)
.
2010
Persistent link: https://www.econbiz.de/10008657790
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