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subject:"Service quality"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~subject:"Konsumentenverhalten"
~subject:"Kundenzufriedenheit"
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Service quality
Konsumentenverhalten
Kundenzufriedenheit
Beziehungsmarketing
3
Consumer behaviour
3
Customer retention
3
Kundenbindung
3
Relationship marketing
3
B-to-B-Marketing
2
Business-to-business marketing
2
Arbeitsverhalten
1
Business customer loyalty
1
Business customer performance
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Business ethics
1
Churn prediction
1
Co-creation-oriented
1
Coping behaviors
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Customer loyalty
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Customer satisfaction
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Customer service
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Customer-oriented
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Data Mining
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Data mining
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Dienstleistungsqualität
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Emotion
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Emotional labor
1
Ethical transgressions
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Forecasting model
1
Interpretability
1
Kundenservice
1
Prognoseverfahren
1
Sales
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Salespeople
1
Segmentation-based modeling
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Technology-oriented
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Unternehmensethik
1
Uplift modeling
1
Verkaufspersonal
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Work behaviour
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Beeler, Lisa L.
1
Caigny, Arno de
1
Chaker, Nawar N.
1
Coussement, Kristof
1
Delpechitre, Duleep
1
Idbenjra, Khaoula
1
Kim, Sang Jin
1
Phan, Minh
1
Verbeke, Wouter
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Wang, Huanzhang
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Woo, Heeseok
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of retailing and consumer services
20
Journal of business research : JBR
10
The service industries journal
7
Psychology & marketing
6
Cogent business & management
5
Innovatives Markenmanagement
5
International journal of contemporary hospitality management
5
International journal of hospitality management
5
SpringerLink / Bücher
5
The journal of services marketing
5
European journal of marketing : EJM
4
Gabler Edition Wissenschaft
4
Journal of marketing theory and practice
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of the Academy of Marketing Science
4
Springer Gabler Research
4
Asia Pacific journal of marketing and logistics
3
Australasian marketing journal
3
Harvard business review : HBR
3
Information systems and e-business management : ISeB
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of hospitality marketing & management
3
Journal of marketing analytics : JMA
3
Research
3
Services marketing quarterly
3
The journal of product & brand management
3
Tourism management : research, policies, practice
3
Bangladesh journal of political economy
2
Business horizons
2
Diskussionsbeiträge - Bank- und Finanzwirtschaftliche Forschung (BAFIFO)
2
Dissertation Series CentER
2
Edition Wissenschaft Apprimus
2
European journal of marketing
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
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Handbook of research on retailer-consumer relationship development
2
International journal of business excellence
2
International journal of business information systems : IJBIS
2
International journal of economic research
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ECONIS (ZBW)
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Understanding the role of service innovation behavior on business customer performance and loyalty
Woo, Heeseok
;
Kim, Sang Jin
;
Wang, Huanzhang
- In:
Industrial marketing management : the international …
93
(
2021
),
pp. 41-51
Persistent link: https://www.econbiz.de/10012501935
Saved in:
2
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
Saved in:
3
Uplift modeling and its implications for B2B customer churn prediction : a segmentation-based modeling approach
Caigny, Arno de
;
Coussement, Kristof
;
Verbeke, Wouter
; …
- In:
Industrial marketing management : the international …
99
(
2021
),
pp. 28-39
Persistent link: https://www.econbiz.de/10013206384
Saved in:
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