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subject:"Service quality"
~isPartOf:"International journal of business information systems : IJBIS"
~person:"Roudneshin, Maryam"
~subject:"Pakistan"
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Service quality
Pakistan
Beschwerdemanagement
1
Complaint management
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Customer satisfaction
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Customer service
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Dienstleistungsqualität
1
Electronic Banking
1
Electronic banking
1
Kundenservice
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Kundenzufriedenheit
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Mobile communications
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Mobilkommunikation
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customers' satisfaction
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e-banking
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service failure
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service recovery
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Abbasi, Muhammad Sharif
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Fida Hussain Chandio
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Malarvizhi, Chinnasamy Agamudai Nambhi
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Mohd Zaidi Abd Rozan
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The effect of service recovery on customers' satisfaction in e-banking : an empirical investigation
Keramati, Abbas
;
Apornak, Arash
;
Abedi, Helya
;
Otrodi, …
- In:
International journal of business information systems : …
29
(
2018
)
4
,
pp. 459-484
Persistent link: https://www.econbiz.de/10011981363
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