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subject:"Service quality"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Organizational psychology"
~type:"article"
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Service quality
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
61
Journal of retailing and consumer services
26
Journal of business research : JBR
22
International journal of contemporary hospitality management
21
Journal of hospitality marketing & management
16
The journal of services marketing
14
Research companion to emotion in organizations
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The service industries journal
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Journal of travel and tourism marketing
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The emotional organization : passions and power
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Tourism management : research, policies, practice
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Journal of service research : JSR
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Journal of vocational behavior
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Service business
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Tourism management perspectives : TMP
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Gendering emotions in organizations
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Journal of business and psychology
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Journal of service research
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Academy of Management journal : AMJ
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European journal of marketing : EJM
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Human relations
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Human relations : towards the integration of the social sciences
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International journal of human resource management
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International journal of quality and service sciences
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Journal of Asian finance, economics and business : JAFEB
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Journal of business ethics : JOBE
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Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
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Journal of service management
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Journal of service theory and practice : JSTP
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The Oxford handbook of organizational well-being
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The leadership quarterly : LQ ; an international journal of political, social and behavioral science
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Cogent business & management
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European management journal
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Journal of health organization and management
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Journal of personnel psychology
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Journal of service theory and practice
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Management communication quarterly : an international journal
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ECONIS (ZBW)
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1
How capricious supervisors affect hospitality employees' service performance? : a diary study from the employees' emotional perspective
Park, In-Jo
;
Hai, Shenyang
;
Kim, Peter Beomcheol
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
8
,
pp. 1371-1398
Persistent link: https://www.econbiz.de/10014424405
Saved in:
2
Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng
;
Wang, Ying
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
Saved in:
3
Other customer service failures : emotions, impacts, and attributions
Baker, Melissa A.
;
Kim, Kawon Kathy
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
7
,
pp. 1067-1085
Persistent link: https://www.econbiz.de/10011922297
Saved in:
4
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
5
Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
4
,
pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
Saved in:
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