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subject:"Service quality"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The service industries journal"
~subject:"Arbeitszufriedenheit"
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Service quality
Arbeitszufriedenheit
Emotion
74
Consumer behaviour
39
Konsumentenverhalten
39
Customer satisfaction
16
Kundenzufriedenheit
16
Beziehungsmarketing
15
Relationship marketing
15
Dienstleistungsqualität
11
Advertising effects
6
Anthropologie
6
Anthropology
6
Brand management
6
Großbritannien
6
Markenführung
6
United Kingdom
6
Werbewirkung
6
Arbeitspsychologie
5
Job satisfaction
5
Marketing management
5
Marketingmanagement
5
Organizational psychology
5
Brand image
4
Cognition
4
Kognition
4
Markenimage
4
Market research
4
Marktforschung
4
Social Web
4
Social web
4
Stress
4
Work stress
4
emotional labor
4
emotions
4
Animals
3
Arbeitsverhalten
3
Brand
3
Coronavirus
3
Cultural identity
3
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7
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Article
16
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16
Aufsatz in Zeitschrift
16
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English
16
Author
All
Ahmad-ur-Rehman, Muhammad
1
Aliza, Komal
1
Alrawadieh, Zaid
1
Arnold, Todd J.
1
Batool, Syeda Azra
1
Cetin, Gurel
1
Cho, Sanglee
1
Daunt, Kate L.
1
Dincer, Fusun Istanbullu
1
Dinçer, Mithat Zeki
1
Do The Khoa
1
Fernando Garcia, R. L.
1
Gal, Iddo
1
Garry, Tony
1
Gip, Huy
1
Guchait, Priyanko
1
Guillén, Marta Estrada
1
Harris, Lloyd C.
1
Hernandez-Calderon, Araceli
1
Iglesias-Argüelles, Víctor
1
Javed, Ayesha
1
Kim, Jiyoung
1
Koenig-Lewis, Nicole
1
Liu, Xiao-Yu
1
Liu, Yongmei
1
Luria, Gil
1
Malik, Muhammad Jawad
1
Min, Jihye
1
Moliner-Tena, Miguel
1
Monferrer-Tirado, Diego
1
Palmer, Adrian
1
Pasamehmetoglu, Aysin
1
Shaheen, Sadia
1
Smith, Anne M.
1
Varela-Neira, Concepción
1
Vázquez Casielles, Rodolfo
1
Wang, Edward Shih-tse
1
White, Christopher J.
1
Yagil, Dana
1
Yang, Kiseol
1
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Published in...
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Journal of marketing management : MM
The service industries journal
International journal of hospitality management
75
International journal of contemporary hospitality management
28
Journal of retailing and consumer services
28
Journal of business research : JBR
26
Journal of hospitality marketing & management
19
The journal of services marketing
18
Journal of vocational behavior
17
The international journal of human resource management
14
Journal of business ethics : JOBE
13
Journal of travel and tourism marketing
12
International journal of human resource management
11
Tourism management : research, policies, practice
11
Tourism management perspectives : TMP
11
Human relations
10
Journal of business and psychology
10
Journal of service research : JSR
10
Cogent business & management
9
Journal of managerial psychology
9
Journal of personnel psychology
9
Service business
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of service management
8
Leadership & organization development journal
8
Administrative Sciences : open access journal
7
Employee relations
7
European journal of marketing : EJM
7
Journal of Asian finance, economics and business : JAFEB
7
Journal of management
7
Journal of service research
7
Journal of service theory and practice
7
Management decision : MD
7
Management research review
7
Academy of Management journal : AMJ
6
International journal of organizational analysis
6
International journal of quality and service sciences
6
Journal of management : JOM
6
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
6
Journal of service theory and practice : JSTP
6
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
6
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ECONIS (ZBW)
16
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16
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1
Employee mindfulness and creativity : when emotions and national culture matter
Gip, Huy
;
Do The Khoa
;
Guchait, Priyanko
;
Fernando …
- In:
The service industries journal
42
(
2022
)
5/6
,
pp. 383-411
Persistent link: https://www.econbiz.de/10013167433
Saved in:
2
Linking ostracism with employee negligence behavior : a moderated mediation model
Aliza, Komal
;
Shaheen, Sadia
;
Malik, Muhammad Jawad
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 872-896
Persistent link: https://www.econbiz.de/10013362155
Saved in:
3
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
4
The impact of emotional dissonance on quality of work life and life satisfaction of tour guides
Alrawadieh, Zaid
;
Cetin, Gurel
;
Dinçer, Mithat Zeki
; …
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 50-64
Persistent link: https://www.econbiz.de/10012207482
Saved in:
5
Improving relationship quality during the crisis
Guillén, Marta Estrada
;
Monferrer-Tirado, Diego
; …
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 268-289
Persistent link: https://www.econbiz.de/10012208503
Saved in:
6
The service smile chain : linking leader emotions to customer outcomes
Liu, Xiao-Yu
;
Liu, Yongmei
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 415-435
Persistent link: https://www.econbiz.de/10012208574
Saved in:
7
Effects of social support and grateful disposition on employees' psychological well-being
Cho, Sanglee
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 799-819
Persistent link: https://www.econbiz.de/10012205852
Saved in:
8
Customer orientation, engagement, and developing positive emotional labor
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1272-1288
Persistent link: https://www.econbiz.de/10010492120
Saved in:
9
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
10
Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
Saved in:
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