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subject:"Service quality"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The service industries journal"
~subject:"Markenimage"
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Service quality
Markenimage
Emotion
74
Consumer behaviour
39
Konsumentenverhalten
39
Customer satisfaction
16
Kundenzufriedenheit
16
Beziehungsmarketing
15
Relationship marketing
15
Dienstleistungsqualität
11
Advertising effects
6
Anthropologie
6
Anthropology
6
Brand management
6
Großbritannien
6
Markenführung
6
United Kingdom
6
Werbewirkung
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Arbeitspsychologie
5
Arbeitszufriedenheit
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Job satisfaction
5
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5
Marketingmanagement
5
Organizational psychology
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Brand image
4
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4
Kognition
4
Market research
4
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Social web
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Work stress
4
emotional labor
4
emotions
4
Animals
3
Arbeitsverhalten
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Brand
3
Coronavirus
3
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15
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Ali, Faizan
1
Amin, Muslim
1
Daunt, Kate L.
1
Do The Khoa
1
Dogan, Seden
1
Fernando Garcia, R. L.
1
Gal, Iddo
1
Garry, Tony
1
Gip, Huy
1
Guchait, Priyanko
1
Guillén, Marta Estrada
1
Harris, Lloyd C.
1
Hernandez-Calderon, Araceli
1
Hosany, Sameer
1
Hsu, Maxwell K.
1
Iglesias-Argüelles, Víctor
1
Kashif Hussain
1
Kim, Jiyoung
1
Lee, Wai-yee
1
Liu, Xiao-Yu
1
Liu, Yongmei
1
Luria, Gil
1
Ma, Jianfeng
1
Martin, Drew
1
Min, Jihye
1
Moliner-Tena, Miguel
1
Monferrer-Tirado, Diego
1
Niu, Wanjie
1
Pasamehmetoglu, Aysin
1
Pelton, Lou E.
1
Prayag, Girish
1
Ryu, Kisang
1
Smith, Anne M.
1
Tu, Hongwei
1
Varela-Neira, Concepción
1
Vázquez Casielles, Rodolfo
1
Wang, Edward Shih-tse
1
Wang, Stephen W.
1
White, Christopher J.
1
Yagil, Dana
1
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Published in...
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Journal of marketing management : MM
The service industries journal
International journal of hospitality management
57
Journal of business research : JBR
38
Journal of retailing and consumer services
34
The journal of brand management : an international journal
25
The journal of product & brand management
25
International journal of contemporary hospitality management
20
Journal of hospitality marketing & management
17
The journal of services marketing
13
Journal of travel and tourism marketing
12
Psychology & marketing
12
European journal of marketing : EJM
10
Marketing letters : a journal of research in marketing
10
Tourism management : research, policies, practice
9
Tourism management perspectives : TMP
9
Journal of service research : JSR
8
Cogent business & management
7
Journal of Asian finance, economics and business : JAFEB
7
Journal of marketing communications
7
Journal of service theory and practice : JSTP
7
Service business
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
International journal of quality and service sciences
6
Journal of consumer research : JCR ; an interdisciplinary bimonthly
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
6
Journal of service management
6
Journal of service research
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Services marketing quarterly
6
The journal of consumer marketing
6
Administrative Sciences : open access journal
5
Journal of Islamic marketing
5
Journal of consumer marketing
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of promotion management : innovations in planning and applied research
5
Managing service quality : MSQ ; an international journal
5
Qualitative market research : an international journal
5
Technological forecasting & social change : an international journal
5
Total quality management & business excellence
5
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ECONIS (ZBW)
15
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1
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10
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15
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date (oldest first)
1
Can brand anthropomorphism trigger emotional brand attachment?
Ma, Jianfeng
;
Tu, Hongwei
;
Zhou, Xing
;
Niu, Wanjie
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 555-578
Persistent link: https://www.econbiz.de/10014321609
Saved in:
2
Employee mindfulness and creativity : when emotions and national culture matter
Gip, Huy
;
Do The Khoa
;
Guchait, Priyanko
;
Fernando …
- In:
The service industries journal
42
(
2022
)
5/6
,
pp. 383-411
Persistent link: https://www.econbiz.de/10013167433
Saved in:
3
Brand anthropomorphism, love and defense : does attitude towards social distancing matter?
Ali, Faizan
;
Dogan, Seden
;
Amin, Muslim
;
Kashif Hussain
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 58-83
Persistent link: https://www.econbiz.de/10012483664
Saved in:
4
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
5
Improving relationship quality during the crisis
Guillén, Marta Estrada
;
Monferrer-Tirado, Diego
; …
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 268-289
Persistent link: https://www.econbiz.de/10012208503
Saved in:
6
The service smile chain : linking leader emotions to customer outcomes
Liu, Xiao-Yu
;
Liu, Yongmei
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 415-435
Persistent link: https://www.econbiz.de/10012208574
Saved in:
7
Analysis of consumers' attitudinal and emotional factors on luxury apparel brand purchase intentions
Wang, Stephen W.
;
Pelton, Lou E.
;
Hsu, Maxwell K.
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 836-854
Persistent link: https://www.econbiz.de/10012205862
Saved in:
8
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
9
Theory and strategies of anthropomophic brand characters from Peter Rabbit, Mickey Mouse, and Ronald McDonald, to Hello Kitty
Hosany, Sameer
;
Prayag, Girish
;
Martin, Drew
;
Lee, Wai-yee
- In:
Journal of marketing management : MM
29
(
2013
)
1/2
,
pp. 48-68
Persistent link: https://www.econbiz.de/10009733468
Saved in:
10
Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
Saved in:
1
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