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subject:"Service quality"
~isPartOf:"Journal of marketing management : MM"
~language:"eng"
~subject:"Social web"
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Service quality
Social web
Emotion
31
Consumer behaviour
17
Konsumentenverhalten
17
Anthropologie
6
Anthropology
6
Beziehungsmarketing
6
Relationship marketing
6
Advertising effects
5
Customer satisfaction
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Großbritannien
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Kundenzufriedenheit
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Marketingmanagement
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Dienstleistungsqualität
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Tiere
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emotions
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Spielwaren
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Store design
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Virales Marketing
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English
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Conhoto, Ana Isabel
1
Daunt, Kate L.
1
Garry, Tony
1
Harris, Lloyd C.
1
Huang, Lei
1
Padmanabhan, Yuvray
1
White, Christopher J.
1
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Published in...
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Journal of marketing management : MM
International journal of hospitality management
56
Journal of retailing and consumer services
38
Journal of business research : JBR
35
International journal of contemporary hospitality management
22
Tourism management : research, policies, practice
18
Journal of hospitality marketing & management
17
The journal of services marketing
14
Journal of travel and tourism marketing
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
The service industries journal
10
Tourism management perspectives : TMP
10
Technological forecasting & social change : an international journal
9
The journal of product & brand management
9
Journal of service research : JSR
8
Journal of service theory and practice : JSTP
8
Psychology & marketing
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of service research
7
Journal of service theory and practice
7
Service business
7
International journal of business information systems : IJBIS
6
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Journal of service management
6
Total quality management & business excellence
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Asia Pacific journal of marketing and logistics
5
Australasian marketing journal
5
Cogent business & management
5
European journal of marketing : EJM
5
International journal of advertising : the review of marketing communications
5
International journal of business communication : IJBC ; a publication of the Association of Business Communication
5
International journal of consumer studies
5
Journal of management information systems : JMIS
5
Managing service quality : MSQ ; an international journal
5
Marketing letters : a journal of research in marketing
5
Tourism review
5
International review on public and non-profit marketing
4
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ECONIS (ZBW)
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1
"We (don't) know how you feel" : a comparative study of automated vs. manual analysis of social media conversations
Conhoto, Ana Isabel
;
Padmanabhan, Yuvray
- In:
Journal of marketing management : MM
31
(
2015
)
9/10
,
pp. 1141-1157
Persistent link: https://www.econbiz.de/10011405216
Saved in:
2
Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
Saved in:
3
The impact of emotions on service quality, satisfaction, and positive word-of-mouth intentions over time
White, Christopher J.
- In:
Journal of marketing management : MM
26
(
2010
)
5/6
,
pp. 381-394
Persistent link: https://www.econbiz.de/10003995599
Saved in:
4
Social contagion effects in experiential information exhange on bulleting board systems
Huang, Lei
- In:
Journal of marketing management : MM
26
(
2010
)
3/4
,
pp. 197-212
Persistent link: https://www.econbiz.de/10003984924
Saved in:
5
An investigation into the mediating influence of consumer expertise on the antecedents and consequences of affect within professional service markets
Garry, Tony
- In:
Journal of marketing management : MM
23
(
2007
)
5/6
,
pp. 461-481
Persistent link: https://www.econbiz.de/10003492221
Saved in:
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