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subject:"Service quality"
~isPartOf:"The journal of services marketing"
~person:"Mittal, Banwari"
~subject:"Financial services marketing"
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Retrospective: why do customers switch? : the dynamics of satisfaction versus loyalty
Mittal, Banwari
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 569-575
Persistent link: https://www.econbiz.de/10011634990
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