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subject:"Service quality"
~isPartOf:"The service industries journal"
~subject:"Verhalten in Organisationen"
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Service quality
Verhalten in Organisationen
Emotion
46
Consumer behaviour
25
Konsumentenverhalten
25
Customer satisfaction
12
Kundenzufriedenheit
12
Beziehungsmarketing
9
Relationship marketing
9
Dienstleistungsqualität
8
Brand management
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Markenführung
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Arbeitspsychologie
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Organizational psychology
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Arbeitszufriedenheit
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Job satisfaction
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Markenartikel
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Restaurant industry
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emotional labor
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Arbeitsverhalten
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Coronavirus
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Motivation
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Beschwerdemanagement
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Brand anthropomorphism
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Ahmad-ur-Rehman, Muhammad
1
Aliza, Komal
1
Anasori, Elham
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Batool, Syeda Azra
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Bayighomog, Steven W.
1
Do The Khoa
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Fernando Garcia, R. L.
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Gal, Iddo
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Guillén, Marta Estrada
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The service industries journal
International journal of hospitality management
63
Journal of business ethics : JOBE
32
Journal of retailing and consumer services
27
Journal of business research : JBR
26
International journal of contemporary hospitality management
20
Journal of business and psychology
18
Journal of hospitality marketing & management
14
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
14
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
14
The journal of services marketing
14
Journal of managerial psychology
13
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
13
Experiencing and managing emotions in the workplace : [contributions to the 2010 International Conference on Emotion and Organizational Life held in Montreal, Canada]/ ed. by Neal M. Ashkanasy ...
12
Human relations : towards the integration of the social sciences
11
Journal of vocational behavior
11
Human relations
10
Research on emotion in organizations
10
Journal of travel and tourism marketing
9
Journal of service management
8
Journal of service research
8
Journal of service research : JSR
8
Tourism management perspectives : TMP
8
Human resource management review
7
International journal of organizational analysis
7
Journal of business ethics : JBE
7
Journal of management
7
Journal of management & organization : JMO
7
Journal of service theory and practice
7
Journal of service theory and practice : JSTP
7
Leadership & organization development journal
7
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
7
Service business
7
The Academy of Management review : AMR
7
Cogent business & management
6
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]
6
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of management : JOM
6
Management research review
6
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ECONIS (ZBW)
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1
Employee mindfulness and creativity : when emotions and national culture matter
Gip, Huy
;
Do The Khoa
;
Guchait, Priyanko
;
Fernando …
- In:
The service industries journal
42
(
2022
)
5/6
,
pp. 383-411
Persistent link: https://www.econbiz.de/10013167433
Saved in:
2
Linking ostracism with employee negligence behavior : a moderated mediation model
Aliza, Komal
;
Shaheen, Sadia
;
Malik, Muhammad Jawad
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 872-896
Persistent link: https://www.econbiz.de/10013362155
Saved in:
3
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
4
Workplace bullying, psychological distress, resilience, mindfulness, and emotional exhaustion
Anasori, Elham
;
Bayighomog, Steven W.
;
Tanova, Cem
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 65-89
Persistent link: https://www.econbiz.de/10012207484
Saved in:
5
Improving relationship quality during the crisis
Guillén, Marta Estrada
;
Monferrer-Tirado, Diego
; …
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 268-289
Persistent link: https://www.econbiz.de/10012208503
Saved in:
6
The service smile chain : linking leader emotions to customer outcomes
Liu, Xiao-Yu
;
Liu, Yongmei
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 415-435
Persistent link: https://www.econbiz.de/10012208574
Saved in:
7
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
8
Displayed emotions to patronage intention : consumer response to contact personnel performance
Wang, Edward Shih-tse
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 317-329
Persistent link: https://www.econbiz.de/10003870604
Saved in:
9
The influence of emotions on customers' cognitive evaluations and satisfaction in a service failure and recovery context
Varela-Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
The service industries journal
28
(
2008
)
3/4
,
pp. 497-512
Persistent link: https://www.econbiz.de/10003751919
Saved in:
10
A cross-cultural perspective on the role of emotion in negative service encounters
Smith, Anne M.
- In:
The service industries journal
26
(
2006
)
7
,
pp. 709-726
Persistent link: https://www.econbiz.de/10003454624
Saved in:
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