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subject:"Service quality"
~subject:"Verhalten in Organisationen"
~type:"book"
~type_genre:"Collection of articles written by one author"
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Service quality
Verhalten in Organisationen
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Jerger, Christina
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ECONIS (ZBW)
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Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas
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2019
Persistent link: https://www.econbiz.de/10012024687
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Emotions in service recovery encounters
Jerger, Christina
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2017
Persistent link: https://www.econbiz.de/10011731104
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The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias
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2015
Persistent link: https://www.econbiz.de/10011312793
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