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subject:"Service quality"
~subject:"Verhalten in Organisationen"
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Service quality
Verhalten in Organisationen
Emotion
10,144
Consumer behaviour
3,084
Konsumentenverhalten
3,084
Cognition
983
Kognition
982
Intelligenz
813
Intelligence
810
Beziehungsmarketing
793
Relationship marketing
793
Personality psychology
780
Persönlichkeitspsychologie
780
Customer satisfaction
768
Kundenzufriedenheit
768
Experiment
751
Arbeitszufriedenheit
690
Job satisfaction
689
Organizational behaviour
647
Arbeitsverhalten
643
Work behaviour
643
Führungsstil
613
Leadership style
613
Brand management
567
Markenführung
567
Dienstleistungsqualität
545
Theorie
536
Theory
536
Stress
498
Work stress
496
Anlageverhalten
482
Behavioural finance
482
Werbewirkung
439
Advertising effects
438
Social Web
406
Social web
406
Arbeitspsychologie
401
Organizational psychology
399
emotions
397
Führungskräfte
396
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131
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1,155
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31
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Ashkanasy, Neal M.
20
Härtel, Charmine E. J.
8
Geddes, Deanna
7
Lindebaum, Dirk
7
Medler-Liraz, Hana
7
De Clercq, Dirk
6
Fineman, Stephen
6
Fan, Xiucheng
5
Fröse, Marlies W.
5
Gabriel, Yiannis
5
Gouthier, Matthias H. J.
5
Grandey, Alicia
5
Han, Heesup
5
Ladhari, Riadh
5
McColl-Kennedy, Janet R.
5
Rafaeli, Anat
5
Seger-Guttmann, Tali
5
Siddiqui, Danish Ahmed
5
Svensson, Göran
5
Vinh Van Thai
5
Zerbe, Wilfred J.
5
Barclay, Laurie J.
4
Du, Jiangang
4
Feng, Tianjun
4
Guchait, Priyanko
4
Huan, Tzung-cheng
4
Humphrey, Ronald H.
4
Kaudela-Baum, Stephanie
4
Madera, Juan M.
4
Menges, Jochen
4
Miao, Li
4
Moon, Tae Won
4
Prentice, Catherine
4
Slåtten, Terje
4
Surachartkumtonkun, Jiraporn
4
Vázquez Casielles, Rodolfo
4
Ali, Faizan
3
Alnawas, Ibrahim
3
Altinay, Levent
3
Amin, Muslim
3
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CRC Press.
1
European Society for Opinion and Marketing Research
1
International Conference on Emotions and Organizational Life <7, 2010, Montréal>
1
International Conference on Emotions and Organizational Life <8, 2012, Helsinki>
1
Marketing Research Congress <44, 1991, Luxembourg>
1
OECD
1
Springer Fachmedien Wiesbaden
1
Springer Gabler <Firma>
1
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International journal of hospitality management
63
Journal of business ethics : JOBE
32
Journal of retailing and consumer services
27
Journal of business research : JBR
25
International journal of contemporary hospitality management
20
Journal of business and psychology
18
Journal of hospitality marketing & management
14
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
14
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
14
The journal of services marketing
14
Journal of managerial psychology
13
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
13
Experiencing and managing emotions in the workplace : [contributions to the 2010 International Conference on Emotion and Organizational Life held in Montreal, Canada]/ ed. by Neal M. Ashkanasy ...
12
Human relations : towards the integration of the social sciences
11
Journal of vocational behavior
11
Human relations
10
Research on emotion in organizations
10
The service industries journal
10
Journal of travel and tourism marketing
9
Journal of service management
8
Journal of service research : JSR
8
Tourism management perspectives : TMP
8
Human resource management review
7
Journal of business ethics : JBE
7
Journal of management & organization : JMO
7
Journal of service research
7
Journal of service theory and practice : JSTP
7
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
7
Service business
7
The Academy of Management review : AMR
7
Cogent business & management
6
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]
6
International journal of organizational analysis
6
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of management
6
Journal of management : JOM
6
Management research review
6
The international journal of human resource management
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
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ECONIS (ZBW)
1,185
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91
Handling rejection within the workplace : four evidence-based approaches
Paterson-Roberts, Alexander
;
Yamin, Ridwanah
; …
- In:
Organizational dynamics : a quarterly review of …
52
(
2023
)
3
,
pp. 1-9
Persistent link: https://www.econbiz.de/10014444617
Saved in:
92
How dissimilarity attributes at restaurants trigger negative emotions and associated behavioral intentions : the role of attribute performance
Sultana, Most. Sharmin
;
Niu, Xiongying
;
Hossain, Md Shamim
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2199-2221
Persistent link: https://www.econbiz.de/10014446041
Saved in:
93
Examining the influence of forgiveness and its antecedents on consumer behavior : the moderating role of service failure severity
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
International journal of emerging markets
18
(
2023
)
10
,
pp. 3973-3994
Persistent link: https://www.econbiz.de/10014455163
Saved in:
94
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
95
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
96
How capricious supervisors affect hospitality employees' service performance? : a diary study from the employees' emotional perspective
Park, In-Jo
;
Hai, Shenyang
;
Kim, Peter Beomcheol
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
8
,
pp. 1371-1398
Persistent link: https://www.econbiz.de/10014424405
Saved in:
97
Micro-foundations in mergers and acquisitions research : exploring the case of emotions
Delgado, João Pedro
;
Gomes, Emanuel
;
Neves, Pedro
- In:
Advances in mergers and acquisitions
22
(
2023
),
pp. 155-177
Persistent link: https://www.econbiz.de/10014426099
Saved in:
98
Unlocking the voice of employee perspectives : exploring the relevance of online platform reviews on organizational perceptions
Sekar, Srinivasan
;
Subhakaran, Sriji Edakkat
; …
- In:
Management decision
61
(
2023
)
11
,
pp. 3408-3429
Persistent link: https://www.econbiz.de/10014428510
Saved in:
99
Emotional culture of joy and happiness at work as a facet of wellbeing : a mediation of psychological safety and relational attachment
Aboramadan, Mohammed
;
Kundi, Yasir Mansoor
- In:
Personnel review
52
(
2023
)
9
,
pp. 2133-2152
Persistent link: https://www.econbiz.de/10014428570
Saved in:
100
When love leads the way! : conceptualizing triangular theory of love and expectations-confirmation theory in Islamic banking
Ismail, Ismail J.
- In:
Journal of Islamic marketing
14
(
2023
)
11
,
pp. 2887-2906
Persistent link: https://www.econbiz.de/10014428811
Saved in:
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