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subject:"Service workers"
~person:"Aquino, Karl"
~person:"Goussinsky, Ruhama"
~type_genre:"Article in journal"
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Service workers
Dienstleistungsberufe
3
2007-2008
2
Consumer behaviour
2
Gewalt
2
Israel
2
Konsumentenverhalten
2
Violence
2
Arbeitsverhalten
1
Bias
1
Coping strategy
1
Coping-Strategie
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Emotion
1
Ethnic discrimination
1
Ethnische Diskriminierung
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Gender discrimination
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Geschlechterdiskriminierung
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Kundenservice
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Kundenzufriedenheit
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Article in journal
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English
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Aquino, Karl
Goussinsky, Ruhama
Bove, Liliana L.
4
Coelho, Filipe
4
Söderlund, Magnus
4
Pervan, Simon J.
3
Sousa, Carlos M. P.
3
Subramony, Mahesh
3
Beatson, Amanda
2
Bonn, Mark Andrew
2
Brady, Michael K.
2
Brook, Paul
2
Cho, Meehee
2
Crinò, Rosario
2
Golubovskaya, Maria
2
Groth, Markus
2
Han, Su-Jin
2
Harris, Eric G.
2
Harris, Lloyd C.
2
Haunschild, Axel
2
Humborstad, Sut I. Wong
2
King, Brian
2
Lee, Kyung Hee
2
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2
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2
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2
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2
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2
Sieben, Barbara
2
Solnet, David
2
Wagner, Alexandra
2
Abendroth, Anja-Kristin
1
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1
Alavi, Sascha H.
1
Allegretto, Sylvia
1
Althoff, Lukas
1
Alvarado, Janice
1
Ameijde, Maaike van
1
Anaza, Nwamaka A.
1
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Academy of Management journal : AMJ
1
International journal of quality and service sciences
1
Journal of service management
1
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ECONIS (ZBW)
3
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1
Coping with customer aggression
Goussinsky, Ruhama
- In:
Journal of service management
23
(
2012
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10009554267
Saved in:
2
Customer aggression, emotional dissonance and employees' well-being
Goussinsky, Ruhama
- In:
International journal of quality and service sciences
3
(
2011
)
3
,
pp. 248-266
Persistent link: https://www.econbiz.de/10009405157
Saved in:
3
An examination of whether and how racial and gender biases influence customer satisfaction
Hekman, David R.
;
Aquino, Karl
;
Owens, Bradley P.
; …
- In:
Academy of Management journal : AMJ
53
(
2010
)
2
,
pp. 238-264
Persistent link: https://www.econbiz.de/10003980361
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