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subject:"Sprachpolitik"
~person:"Holmqvist, Jonas"
~subject:"Sprache"
~type_genre:"Article in journal"
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Sprachpolitik
Sprache
Language
7
Consumer behaviour
3
Customer satisfaction
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Service quality
3
Communication
2
Customer service
2
Dienstleistungsmarketing
2
Kommunikation
2
Kundenservice
2
Mehrsprachigkeit
2
Multilingualism
2
Services marketing
2
Arbeitszufriedenheit
1
Beziehungsmarketing
1
British
1
Control
1
Cross-border communication
1
Customer
1
Customer experience
1
Dienstleistung
1
Dienstleistungsberufe
1
Dienstleistungssektor
1
Foreign language
1
Forschung
1
Fremdsprache
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Frontline employees
1
Future
1
Genealogical language distance
1
Großbritannien
1
Identity threat
1
Interaction
1
Internal communication
1
Interne Kommunikation
1
Job satisfaction
1
Leistungsmotivation
1
Linguistics
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Article in journal
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7
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English
7
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Holmqvist, Jonas
Chiswick, Barry R.
16
Lauring, Jakob
11
Miller, Paul W.
11
Ginsburgh, Victor
10
Mayfield, Jacqueline
10
Mayfield, Milton
10
Peltokorpi, Vesa
10
Piekkari, Rebecca
10
Pudelko, Markus
9
Tenzer, Helene
8
Vaara, Eero
8
Weber, Shlomo
8
Barner-Rasmussen, Wilhelm
7
Berger, Jonah
7
Gazzola, Michele
7
Harzing, Anne-Wil
7
Dustmann, Christian
6
Shoham, Amir
6
Tietze, Susanne
6
Budría, Santiago
5
Chin, Aimee
5
Grenier, Gilles
5
Lien, Da-hsiang Donald
5
Mavisakalyan, Astghik
5
Packard, Grant
5
Selmer, Jan
5
Alvarez, Cecilia M. O.
4
Angerer, Silvia
4
Blume, Andreas
4
Gaibrois, Claudine
4
Glätzle-Rützler, Daniela
4
Hoffmann, Stefan
4
Isphording, Ingo Eduard
4
Jiao, Yang
4
Kronrod, Ann
4
Lergetporer, Philipp
4
Oh, Chang Hoon
4
Ours, Jan C. van
4
Santacreu-Vasut, Estefania
4
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Journal of business research : JBR
3
Journal of retailing
1
Journal of service research : JSR
1
Management decision : MD
1
Management international review : mir ; journal of international business
1
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ECONIS (ZBW)
7
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1
Cross-border communication and private participation projects : the role of genealogical language distance
Jiménez, Alfredo
;
Holmqvist, Jonas
;
Jiménez, Diego
- In:
Management international review : mir ; journal of …
59
(
2019
)
6
,
pp. 1009-1033
Persistent link: https://www.econbiz.de/10012130040
Saved in:
2
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
3
Language use in services : recent advances and directions for future research
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Grönroos, …
- In:
Journal of business research : JBR
72
(
2017
),
pp. 114-118
Persistent link: https://www.econbiz.de/10011645519
Saved in:
4
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
5
Examining the relationship between language divergence and word-of-mouth intentions
Van Vaerenbergh, Yves
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
67
(
2014
)
8
,
pp. 1601-1608
Persistent link: https://www.econbiz.de/10010379257
Saved in:
6
Consumer willingness to communicate in a second language : communication in service settings
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Grönroos, …
- In:
Management decision : MD
52
(
2014
)
5
,
pp. 950-966
Persistent link: https://www.econbiz.de/10010387084
Saved in:
7
How does language matter for services? : challenges and propositions for service research
Holmqvist, Jonas
;
Grönroos, Christian
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 430-442
Persistent link: https://www.econbiz.de/10009673021
Saved in:
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