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subject:"Success factor"
~person:"Itani, Omar S."
~subject:"Customer integration"
~subject:"E-commerce"
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Search: subject_exact:"Customer relationship management"
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Success factor
Customer integration
E-commerce
Beziehungsmarketing
17
Relationship marketing
17
Salespeople
12
Verkaufspersonal
12
Social Web
9
Social web
9
Selling
6
Verkauf
6
B-to-B-Marketing
5
Betriebliche Wertschöpfung
5
Business-to-business marketing
5
Consumer behaviour
5
Customer satisfaction
5
Konsumentenverhalten
5
Kundenintegration
5
Kundenzufriedenheit
5
Social media
5
Value creation
5
Customer value
4
Kundenwert
4
Performance measurement
4
Performance-Messung
4
Sales performance
4
CRM
3
Salesperson
3
Adaptive selling
2
Brand management
2
Confidence
2
Customer engagement
2
Customer orientation
2
Dienstleistungsqualität
2
Emotion
2
India
2
Indien
2
Internet marketing
2
Lieferantenmanagement
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Listening
2
Markenführung
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Itani, Omar S.
Hollebeek, Linda D.
25
Piller, Frank T.
22
Reichwald, Ralf
15
Wirtz, Bernd W.
14
Brodie, Roderick J.
12
Conduit, Jodie
11
Homburg, Christian
11
Kleinaltenkamp, Michael
10
Kumar, V.
9
Bruhn, Manfred
8
Büttgen, Marion
8
Harrigan, Paul
8
Jaakkola, Elina
8
Rahman, Zillur
8
Thaichon, Park
8
Bauer, Hans H.
7
Hajli, Nick
7
Leimstoll, Uwe
7
Loureiro, Sandra Maria Correia
7
Malthouse, Edward C.
7
Rather, Raouf Ahmad
7
Ruyter, Ko de
7
Schumann, Jan Hendrik
7
Stormer, Henrik
7
Verhoef, Peter C.
7
Wrigley, Cara
7
Bang, Nguyen
6
Busser, James A.
6
Carlson, Jamie
6
Chaffey, Dave
6
Dannenberg, Holger
6
Edvardsson, Bo
6
Heinonen, Kristina
6
Ihl, Christoph
6
Islam, Jamid Ul
6
Jacob, Frank
6
Johnson, Lester W.
6
Kaufmann, Hans Rüdiger
6
Khan, Imran
6
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European journal of marketing
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Journal of business research : JBR
1
Journal of business-to-business marketing
1
Journal of retailing and consumer services
1
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ECONIS (ZBW)
6
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1
The impact of business-to-business salespeople's social media use on value co-creation and cross/up-selling : the role of social capital
Itani, Omar S.
;
Badrinarayanan, Vishag
;
Rangarajan, Deva
- In:
European journal of marketing
57
(
2023
)
3
,
pp. 683-717
Persistent link: https://www.econbiz.de/10014225997
Saved in:
2
Salesperson moral identity and value co-creation
Itani, Omar S.
;
Chonko, Lawrence B.
;
Agnihotri, Raj
- In:
European journal of marketing
56
(
2022
)
2
,
pp. 500-531
Persistent link: https://www.econbiz.de/10013173438
Saved in:
3
Complementary effects of CRM and social media on customer co-creation and sales performance in B2B firms : the role of salesperson self-determination needs
Itani, Omar S.
;
Kalra, Ashish
;
Riley, Jen
- In:
Information & management : the internat. journal of …
59
(
2022
)
3
,
pp. 1-19
Persistent link: https://www.econbiz.de/10013197320
Saved in:
4
The role of salespeople in value co-creation and its impact on sales performance
Alnakhli, Hayam
;
Inyang, Aniefre Eddie
;
Itani, Omar S.
- In:
Journal of business-to-business marketing
28
(
2021
)
4
,
pp. 347-367
Persistent link: https://www.econbiz.de/10012802196
Saved in:
5
Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement : does relationship duration matter?
Itani, Omar S.
;
El Haddad, Rania
;
Kalra, Ashish
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012171892
Saved in:
6
Building customer relationships while achieving sales performance results : is listening the holy grail of sales?
Itani, Omar S.
;
Goad, Emily A.
;
Jaramillo, Fernando
- In:
Journal of business research : JBR
102
(
2019
),
pp. 120-130
Persistent link: https://www.econbiz.de/10012103945
Saved in:
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