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subject:"Taiwan"
~person:"Harun, Ahasan"
~subject:"Complaint management"
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Taiwan
Complaint management
Beschwerdemanagement
5
Customer satisfaction
5
Dienstleistungsqualität
5
Kundenzufriedenheit
5
Service quality
5
Consumer behaviour
4
Konsumentenverhalten
4
Beziehungsmarketing
3
PLS-SEM
3
Perception
3
Relationship marketing
3
Wahrnehmung
3
Customer service
2
Gastronomie
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Gerechtigkeit
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Justice
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Kundenservice
2
Perception of justice
2
Restaurant industry
2
Service failure
2
expectation disconfirmation theory
2
perception of justice
2
restaurant industry
2
service failure
2
Boardman soft systems methodology
1
Brand image
1
Cognition
1
Customer complaints
1
Ethiopia
1
IPMA
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Kognition
1
Markenimage
1
Mobile communications
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Mobilkommunikation
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Positive word-of-mouth
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Service recovery
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Systems theory
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Systemtheorie
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Viral marketing
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Harun, Ahasan
Mattila, Anna S.
13
Roschk, Holger
13
Grégoire, Yany
12
Gelbrich, Katja
11
Van Vaerenbergh, Yves
9
Jang, Soocheong
8
Guchait, Priyanko
7
Stauss, Bernd
7
Svensson, Göran
7
Vázquez Casielles, Rodolfo
7
Seidel, Wolfgang
6
Balaji, M. S.
5
Chebat, Jean-Charles
5
Day, Ralph L.
5
Hsu, Cathy H. C.
5
Larivière, Bart
5
Lee, Tzong-ru
5
MacQuilken, Lisa
5
Shin, Hyunju
5
Sreejesh, S.
5
Tripp, Thomas M.
5
Tronvoll, Bård
5
Weber, Karin
5
Cai, Ruiying
4
Casidy, Riza
4
Edvardsson, Bo
4
Grewal, Dhruv
4
Gruber, Thorsten
4
Gäthke, Jana
4
Homburg, Christian
4
Hunt, H. Keith
4
Iglesias Argu͏̈elles, Víctor
4
Kao, Yie-Fang
4
Luo, Xueming
4
Matos, Celso Augusto de
4
McColl-Kennedy, Janet R.
4
Nikbin, Davoud
4
Prybutok, Gayle
4
Prybutok, Victor R.
4
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Journal of retailing and consumer services
2
Quality management journal : QMJ
2
International journal of services and standards
1
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ECONIS (ZBW)
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1
Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
2
Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
3
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Rokonuzzaman, Md.
;
Prybutok, Gayle
; …
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
Saved in:
4
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
5
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
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