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subject:"Tourismus"
~person:"So, Kevin Kam Fung"
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Tourismus
Gastgewerbe
7
Hospitality industry
7
Tourism industry
7
Tourismuswirtschaft
7
Tourism
5
Beziehungsmarketing
3
Bibliometrics
3
Bibliometrie
3
Customer satisfaction
3
Kundenzufriedenheit
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Relationship marketing
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Dienstleistungsqualität
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Innovation
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Innovation management
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Innovationsmanagement
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Service quality
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Technischer Fortschritt
2
Technological change
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Tourism marketing
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Tourism research
2
Tourismusforschung
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Tourismusmarketing
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customer engagement
2
hospitality
2
tourism
2
Beschwerdemanagement
1
Bibliomentric analysis
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Brand image
1
Brand loyalty
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Brand management
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Complaint management
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Consumer behaviour
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Customer integration
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Dienstleistung
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Dienstleistungsinnovation
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Hospitality
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Hospitality and Tourism Technologies
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So, Kevin Kam Fung
Law, Chun Hung Roberts
10
Köseoglu, Mehmet Ali
8
Okumus, Fevzi
8
Buhalis, Dimitrios
7
Dixit, Saurabh Kumar
5
Murugan, Annamalai
5
Xu, Shi
5
Bresciani, Stefano
4
Law, Rob
4
Ma, Emily Jintao
4
Madera, Juan M.
4
Prayag, Girish
4
Sigala, Marianna
4
Alvarez-Risco, Aldo
3
Bowen, John T.
3
Brozik, Dallas
3
Cavaliere, Christina T.
3
Cobanoglu, Cihan
3
Daif, Rehab
3
De las Mercedes Anderson-Seminario, María
3
Del-Aguila-Arcentales, Shyla
3
Eid, Riyad
3
El Atiek, Said
3
Elsayed, Khaled
3
Grobelna, Aleksandra
3
Huang, Songshan
3
Ivanov, Stanislav Hristov
3
Jayawardena, Chandana
3
Koc, Erdogan
3
Kotler, Philip
3
Lee, Kuan-Huei
3
Lee, Seoki
3
Leung, Rosanna
3
Oskam, Jeroen
3
Pappas, Nikolaos
3
Poh Theng Loo
3
Sevilla-Sevilla, Claudia
3
Taheri, Babak
3
Uysal, Muzaffer
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International journal of hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
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1
Service innovation and emerging technologies in tourism and hospitality
So, Kevin Kam Fung
;
Li, Xiang
- In:
The Cornell hospitality quarterly
64
(
2023
)
2
,
pp. 140-142
Persistent link: https://www.econbiz.de/10014253028
Saved in:
2
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
3
Consumers' experience with hospitality and tourism technologies : measurement development and validation
Shin, Hyejo Hailey
;
Jeong, Miyoung
;
So, Kevin Kam Fung
; …
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013383285
Saved in:
4
Customer engagement in hospitality and tourism services
So, Kevin Kam Fung
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 171-177
Persistent link: https://www.econbiz.de/10012201138
Saved in:
5
The role of customer engagement in building consumer loyalty to tourism brands
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley A.
; …
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10011427743
Saved in:
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