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subject:"Tourismuswirtschaft"
~person:"Homburg, Christian"
~subject:"Customer satisfaction"
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Tourismuswirtschaft
Customer satisfaction
Deutschland
3
Germany
3
Reisevermittler
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Travel agency
3
Arbeitszufriedenheit
2
Beziehungsmarketing
2
Employee retention
2
Firm performance
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Job satisfaction
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Kundenzufriedenheit
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Homburg, Christian
Law, Chun Hung Roberts
5
Clerides, Sofronis
3
Hoontrakul, Pongsak
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Nearchou, Paris
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Pashardes, Panos
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Wieseke, Jan
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Journal of marketing
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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ECONIS (ZBW)
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Social identity and the service-profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 38-54
Persistent link: https://www.econbiz.de/10003820595
Saved in:
2
Social identity and the service profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
-
2008
Persistent link: https://www.econbiz.de/10003848961
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