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subject:"USA"
~isPartOf:"Birkbeck working papers in economics and finance : BWPEF"
~subject:"Emotion"
~subject:"Estimation"
~type_genre:"Working Paper"
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USA
Emotion
Estimation
Beziehungsmarketing
1
Consumer behaviour
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Customer satisfaction
1
Dienstleistungsqualität
1
Konsumentenverhalten
1
Kundenzufriedenheit
1
Product quality
1
Produktqualität
1
Quality management
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Qualitätsmanagement
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Relationship marketing
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Service quality
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anger
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customer attrition
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quality
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Kapur, Sandeep
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Birkbeck working papers in economics and finance : BWPEF
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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Working paper / National Bureau of Economic Research, Inc.
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Working paper / International University in Germany, School of Business Administration
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Arbeitsbericht / Institut für Haushalts- und Konsumökonomik, Universität Hohenheim
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Customer anger and incentives for quality provision
Heyes, Anthony
;
Kapur, Sandeep
-
2012
Persistent link: https://www.econbiz.de/10009670844
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