//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Psychology & marketing"
~subject:"Brand image"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
USA
Brand image
Customer satisfaction
433
Kundenzufriedenheit
433
Dienstleistungsqualität
237
Service quality
237
Consumer behaviour
232
Konsumentenverhalten
232
Beziehungsmarketing
168
Relationship marketing
168
Hotel industry
120
Hotellerie
120
Gastronomie
92
Restaurant industry
92
Emotion
62
Satisfaction
58
Customer service
50
Kundenservice
50
Arbeitszufriedenheit
43
Job satisfaction
43
Beschwerdemanagement
42
Complaint management
42
Viral marketing
34
Virales Marketing
34
United States
33
Brand management
30
Markenführung
30
Hospital
27
Krankenhaus
27
Markenimage
25
Hospitality industry
23
Gastgewerbe
22
Online retailing
21
Online-Handel
21
Tourism employees
21
Tourismusberufe
21
Zufriedenheit
18
Arbeitsverhalten
17
Confidence
17
Service failure
17
more ...
less ...
Online availability
All
Undetermined
21
Free
2
Type of publication
All
Article
58
Type of publication (narrower categories)
All
Article in journal
58
Aufsatz in Zeitschrift
58
Language
All
English
58
Author
All
Han, Heesup
7
Jang, Soocheong
7
Ha, Jooyeon
4
Kim, Wansoo
3
Hyun, Sunghyup Sean
2
Kim, Woo Gon
2
Song, Hak-jun
2
Sreejesh, S.
2
Wong, IpKin Anthony
2
Asante, Isaac Owusu
1
Assaf, A. Georges
1
Augusto, Mário Gomes
1
Back, Ki-joon
1
Baloglu, Seyhmus
1
Bao, Yongchuan
1
Barnes, Stuart J.
1
Barrett, Betsy
1
Ba̧k, Monika
1
Bianchi, Constanza
1
Bradley, Graham
1
Brymer, Robert A.
1
Butcher, Ken
1
Butori, Raphae͏̈lle
1
Cacho-Elizondo, Silvia
1
Cai, Ruiying
1
Canter, Deborah D.
1
Cha, JaeMin
1
Chang, Kuo-Chien
1
Cheng, Yi-Sung
1
Chi, Christina G.
1
Chi, Christina Geng-Qing
1
Cho, Meehee
1
Choe, Ja Young
1
Chua, Bee-Lia
1
Donavan, D. Todd
1
Drennan, Judy
1
Goh, Jin X.
1
Gonc̦alves, Helena Martins
1
Gonçalves, Vítor
1
Guibert, Nathalie
1
more ...
less ...
Published in...
All
International journal of hospitality management
Psychology & marketing
Journal of retailing and consumer services
38
Journal of business research : JBR
36
Journal of travel and tourism marketing
22
The journal of brand management : an international journal
21
The journal of services marketing
19
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
18
Services marketing quarterly
18
International journal of contemporary hospitality management
17
Journal of hospitality marketing & management
16
The journal of product & brand management
13
Journal of strategic marketing
11
Asia Pacific journal of marketing and logistics
10
Journal of the Academy of Marketing Science
10
Tourism management : research, policies, practice
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of service research : JSR
9
The service industries journal
9
Cogent business & management
8
Journal of Islamic marketing
8
Journal of air transport management
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
8
Journal of marketing theory and practice
8
Journal of vacation marketing
8
Managing service quality : MSQ ; an international journal
7
Journal of Services Marketing
6
Journal of destination marketing & management
6
Journal of vacation marketing : an international journal
6
Service business
6
European journal of marketing : EJM
5
Global business review
5
Health care management review : HCM review
5
International journal of internet marketing and advertising : IJIMA
5
International journal of retail & distribution management
5
Journal of consumer behaviour : an international research review
5
Journal of fashion marketing and management
5
Journal of marketing management : MM
5
Journal of marketing theory and practice : JMTP
5
more ...
less ...
Source
All
ECONIS (ZBW)
58
Showing
1
-
10
of
58
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The bittersweet of consumer-human brand relationships in the social media context
Honora, Andreawan
;
Zadeh, Maryam Memar
;
Haggerty, Nicole
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 547-574
Persistent link: https://www.econbiz.de/10014467612
Saved in:
2
Authentic omnichannel : providing consumers with a seamless brand experience through authenticity
Massi, Marta
;
Piancatelli, Chiara
;
Vocino, Andrea
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1280-1298
Persistent link: https://www.econbiz.de/10014291894
Saved in:
3
Exploring the motivating factors for using live-streaming and their influence on consumers' hedonic well-being : the mediating effect of psychological engagement
Asante, Isaac Owusu
;
Jiang, Yushi
;
Miao, Miao
- In:
Psychology & marketing
41
(
2024
)
1
,
pp. 27-44
Persistent link: https://www.econbiz.de/10014467463
Saved in:
4
Deriving value from branded mobile apps : exploring the role of brand satisfaction, age, and value-in-use subdimensions
Santos, Susana
;
Gonc̦alves, Helena Martins
;
Mendes, Rita
; …
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 610-627
Persistent link: https://www.econbiz.de/10014467622
Saved in:
5
How sensory perceptions and sensory brand experience influence customer behavioral intentions in the context of cartoon-themed restaurants
Chang, Kuo-Chien
;
Cheng, Yi-Sung
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014487569
Saved in:
6
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
7
The decision to customize and its effect on brand experience
Petruzzellis, Luca
;
Winer, Russell S.
- In:
Psychology & marketing
40
(
2023
)
3
,
pp. 516-530
Persistent link: https://www.econbiz.de/10014290758
Saved in:
8
Value dimensions of gamification and their influence on brand loyalty and word-of-mouth : relationships and combinations with satisfaction and brand love
Torres, Pedro M.
;
Augusto, Mário Gomes
;
Neves, Cristiana
- In:
Psychology & marketing
39
(
2022
)
1
,
pp. 59-75
Persistent link: https://www.econbiz.de/10012796060
Saved in:
9
Importance-performance analysis of socially sustainable practices in U.S. restaurants : a consumer perspective in the quasi-post-pandemic context
Mejia, Cynthia
;
Ba̧k, Monika
;
Zientara, Piotr
; …
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209275
Saved in:
10
The impact of self-service versus interpersonal contact on customer-brand relationship in the time of frontline technology infusion
Lee, Heekyung
;
Yi, Youjae
- In:
Psychology & marketing
39
(
2022
)
5
,
pp. 906-920
Persistent link: https://www.econbiz.de/10013186880
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->