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subject:"USA"
~isPartOf:"International journal of quality and service sciences"
~person:"Bouranta, Nancy"
~subject:"Complaint management"
~subject:"Customer satisfaction"
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International journal of quality and service sciences
The TQM journal : the international review of organizational improvement
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Examining the relationships among service features, customer loyalty and switching barriers in the Greek banking sector
Koutsothanassi, Eleni
;
Bouranta, Nancy
;
Psomas, Evangelos
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 425-440
Persistent link: https://www.econbiz.de/10011772150
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