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subject:"USA"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The American economic review"
~subject:"Dienstleistungssektor"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Dienstleistungssektor
Dienstleistungsqualität
434
Service quality
434
Customer satisfaction
255
Kundenzufriedenheit
255
Consumer behaviour
251
Konsumentenverhalten
251
Beziehungsmarketing
201
Relationship marketing
201
Einzelhandel
71
Retail trade
71
Customer service
66
Kundenservice
66
Beschwerdemanagement
47
Complaint management
47
Online retailing
44
Online-Handel
44
United States
33
Service industry
32
Quality management
31
Qualitätsmanagement
31
Emotion
30
Viral marketing
29
Virales Marketing
29
E-commerce
28
Electronic Commerce
28
Satisfaction
28
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Service failure
19
Store design
19
Confidence
18
Mobile communications
18
Mobilkommunikation
18
Service recovery
18
Vertrauen
18
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62
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63
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63
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1
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English
63
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Asante, Daniel
2
Asante, Eric Adom
2
Chetty, Raj
2
Deming, David J.
2
Friedman, John N
2
Ko, Yong Jae
2
Kwamega, Michael
2
Park, Jungkun
2
Paul, Justin
2
Rockoff, Jonah E.
2
Söderlund, Magnus
2
Tang, Chunyong
2
Andrzejewski, Susan A.
1
Arli, Denni
1
Babin, Barry J.
1
Baker, Thomas L.
1
Barber, Nelson
1
Basil, Debra Z.
1
Bhatia, Sukhdev
1
Boles, James S.
1
Borges, Adilson
1
Bradley, Gregory T.
1
Cattani, Kevin
1
Cebul, Randall D.
1
Chaudhary, Nityanand
1
Chen, Nuoya
1
Chen, Zhipeng
1
Cheng, Yu-chi
1
Chong, Terrence
1
Contreras Ramirez, Germán
1
Cutler, David M.
1
Darley, William K.
1
Daroczi, Zoltan
1
Evanschitzky, Heiner
1
Fan, Xiucheng
1
Fazal-e-Hasan, Syed
1
Fini, Elham Ellie H.
1
Ford, John B.
1
Fotopoulos, Christos V.
1
Friman, Margareta
1
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Journal of retailing and consumer services
Managing service quality : MSQ ; an international journal
The American economic review
Working paper / National Bureau of Economic Research, Inc.
111
The journal of services marketing
52
International journal of hospitality management
44
The service industries journal
36
Journal of business research : JBR
33
Health care management review : HCM review
27
Journal of service research : JSR
26
Journal of service management
24
Services marketing quarterly
24
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Journal of service research
18
Quality management journal : QMJ
18
Service business
18
Industrial marketing management : the international journal for industrial and high-tech firms
16
International journal of contemporary hospitality management
16
International journal of production economics
16
Auditing : a journal of practice & theory
15
International journal of services and operations management
15
Journal of air transport management
15
NBER working paper series
15
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Economics of education review
12
International journal of quality & reliability management
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
Benchmarking : an international journal ; BIJ
11
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
European journal of operational research : EJOR
11
International journal of quality and service sciences
11
Journal of health economics
11
Journal of human resources : JHR
11
The review of economics and statistics
11
Health affairs : at the intersection of health, health care, and policy
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
Journal of hospitality marketing & management
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
Journal of service theory and practice : JSTP
10
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ECONIS (ZBW)
63
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1
Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
Asante, Daniel
;
Tang, Chunyong
;
Asante, Eric Adom
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303270
Saved in:
2
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
3
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
4
The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour
Lee, Wei-Long
;
Liu, Chih-Hsing
;
Tseng, Tzu-Wen
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209505
Saved in:
5
Perceived values, platform attachment and repurchase intention in on-demand service platforms : a cognition-affection-conation perspective
Lu, Baozhou
;
Yan, Lixiao
;
Chen, Zhipeng
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013364471
Saved in:
6
AI-chatbots on the services frontline addressing the challenges and opportunities of agency
Chong, Terrence
;
Yu, Ting
;
Keeling, Debbie Isobel
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012666027
Saved in:
7
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
8
Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
9
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
Saved in:
10
Leading ethically to shape service-oriented organizational citizenship behavior among tourism salespersons : dual mediation paths and moderating role of service role identity
Luu Trong Tuan
;
Vu Thanh Ngan
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502636
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