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subject:"USA"
~isPartOf:"The journal of applied business research"
~isPartOf:"Total quality management & business excellence"
~subject:"Financial audit"
~subject:"Product quality"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Financial audit
Product quality
Dienstleistungsqualität
126
Service quality
126
Customer satisfaction
65
Kundenzufriedenheit
65
Quality management
46
Qualitätsmanagement
46
Consumer behaviour
32
Konsumentenverhalten
32
Beziehungsmarketing
31
Relationship marketing
31
service quality
30
Gesundheitsversorgung
18
Health care
18
Produktqualität
18
Hospital
14
Krankenhaus
14
Wirtschaftsprüfung
14
customer satisfaction
13
Gesundheitswesen
11
Health care system
11
Measurement
10
Messung
10
SERVQUAL
10
Customer service
9
Kundenservice
9
Dienstleistungssektor
8
Service industry
8
healthcare
8
Fuzzy sets
7
Fuzzy-Set-Theorie
7
Audit Quality
6
Emotion
6
Higher education institution
6
Hochschule
6
Patienten
6
Patients
6
Service Quality
6
Beschwerdemanagement
5
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2
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Article
33
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33
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33
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English
33
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Antony, Jiju
2
Cheung, Joonhei
2
Choi, Jeong-un
2
Jayaraman, Raja
2
Lee, Jong Eun
2
Marimon, Frederic
2
Park, Hong-jo
2
Swarnakar, Vikas
2
Al-Hajri, Meshari O.
1
Annarita, Colamatteo
1
Bastida, Ramon
1
Borchardt, Miriam
1
Carr, Amelia S.
1
Cheng, Ching-Chan
1
Choi, Hyunjung
1
Chun, Hong Min
1
Clark, Stanley J.
1
Cubo, Catarina
1
Cudney, Elizabeth A.
1
Ding, Yong
1
Eberl, Christoph
1
Elg, Mattias
1
Ellahham, Samer
1
Fabio, Cassia
1
Feng, Yongchang
1
Filipovic, Jovan
1
Garza-Reyes, Jose Arturo
1
Gemar, German
1
Gremyr, Ida
1
Hallencreutz, Jacob
1
Hames, Charlotte C.
1
Hellström, Andreas
1
Hong, Soonwook
1
Horvat, Ana
1
Jiang, Cuiqing
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Jordan, Charles E.
1
Jung, Jaegyung
1
Jutz, Günther
1
Kim, Hakwoon
1
Koh, Yunsung
1
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The journal of applied business research
Total quality management & business excellence
Auditing : a journal of practice & theory
168
Working paper / National Bureau of Economic Research, Inc.
113
The accounting review : a publication of the American Accounting Association
91
Managerial auditing journal
66
International journal of auditing : IJA
61
Accounting horizons : a quarterly publication of the American Accounting Association
53
International journal of hospitality management
44
Journal of accounting and public policy
40
Advances in accounting : a research annual
34
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
34
Health care management review : HCM review
29
Quality management journal : QMJ
29
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
28
Cogent business & management
28
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
27
Journal of retailing and consumer services
25
Journal of business research : JBR
24
The European accounting review
24
Asian review of accounting
22
NBER working paper series
22
Journal of international accounting auditing & taxation
21
Journal of accounting & economics
20
International journal of accounting, auditing and performance evaluation : IJAAPE
19
International journal of productivity and quality management : IJPQM
19
Behavioral research in accounting
18
Journal of health economics
18
The TQM journal : the international review of organizational improvement
18
International journal of economics and financial issues : IJEFI
17
International journal of production research
17
International journal of contemporary hospitality management
16
International journal of quality & reliability management
16
Review of accounting studies
16
The journal of services marketing
16
Economics of education review
15
European accounting review
15
The service industries journal
15
Contemporary accounting research : the journal of the Canadian Academic Accounting Association
14
Inquiry : a journal of health care organization, provision and financing
14
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ECONIS (ZBW)
33
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1
Manufacturing quality assessment in the Industry 4.0 era : a review
Markatos, Nikolaos G.
;
Mousavi, Alireza
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1655-1681
Persistent link: https://www.econbiz.de/10014369717
Saved in:
2
Process quality indices : new metrics for process quality capability with zero-loss baseline
Xiong, Xinjia
;
Feng, Yongchang
- In:
Total quality management & business excellence
33
(
2022
)
9
,
pp. 975-993
Persistent link: https://www.econbiz.de/10013352636
Saved in:
3
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
4
A readiness assessment of Quality 4.0 in packaging companies : an empirical investigation
Zulfiqar, Maryam
;
Antony, Jiju
;
Swarnakar, Vikas
;
Sony, …
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1334-1352
Persistent link: https://www.econbiz.de/10014320291
Saved in:
5
Dual quality and limits to international adaptation of product quality : development of a conceptual framework and research agenda
Annarita, Colamatteo
;
Fabio, Cassia
;
Marcello, Sansone
- In:
Total quality management & business excellence
34
(
2023
)
9/10
,
pp. 1243-1256
Persistent link: https://www.econbiz.de/10014284851
Saved in:
6
A comprehensive quality improvement model : integrating internal and external information
Tsai, Ming-Chun
;
Lin, Shu-Ping
;
Cheng, Ching-Chan
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 548-565
Persistent link: https://www.econbiz.de/10013166898
Saved in:
7
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
8
Regression approaches for Kano classification : an empirical analysis of the classification of quality attributes according to Kano
Reichenbach, Rebecca
;
Jutz, Günther
;
Eberl, Christoph
; …
- In:
Total quality management & business excellence
33
(
2022
)
8
,
pp. 884-906
Persistent link: https://www.econbiz.de/10013352629
Saved in:
9
Making the long and adventurous journey from quality to loyalty
Marimon, Frederic
;
Mas-Machuca, Marta
;
Llach, Josep
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
Saved in:
10
The roles of quality departments and their influence on business results
Gremyr, Ida
;
Elg, Mattias
;
Hellström, Andreas
;
Martin, …
- In:
Total quality management & business excellence
32
(
2021
)
8
,
pp. 886-897
Persistent link: https://www.econbiz.de/10012513933
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