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subject:"USA"
~person:"Botti, Simona"
~person:"Mattila, Anna S."
~subject:"Großbritannien"
~subject:"rule overgeneralization"
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USA
Großbritannien
rule overgeneralization
Customer satisfaction
43
Kundenzufriedenheit
43
Consumer behaviour
26
Konsumentenverhalten
26
Dienstleistungsqualität
22
Service quality
22
Beziehungsmarketing
20
Relationship marketing
20
Beschwerdemanagement
12
Complaint management
12
Customer service
7
Gastronomie
7
Kundenservice
7
Restaurant industry
7
United States
7
Kundenbindungsprogramm
5
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5
Emotion
4
Satisfaction
4
Corporate Social Responsibility
3
Corporate social responsibility
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Liquidation
3
Neue politische Ökonomie
3
Public choice
3
Selbstbedienung
3
Self-service
3
Service failure
3
Service recovery
3
Zufriedenheit
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service failure
3
service recovery
3
Airline
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Arbeitszufriedenheit
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Dienstleistungsmanagement
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Botti, Simona
Mattila, Anna S.
Han, Heesup
8
Jang, Soocheong
8
Ryu, Kisang
6
Aksoy, Lerzan
4
Ha, Jooyeon
4
Hsu, Maxwell K.
4
Keiningham, Timothy
4
Kim, Wansoo
4
McFadden, Kathleen L.
4
Naumann, Earl
4
Blankson, Charles
3
Crotts, John C.
3
Ekinci, Yuksel
3
Gowen, Charles, III.
3
Gruber, Thorsten
3
Gómez, Miguel I.
3
Homburg, Christian
3
Khan, M. Sajid
3
Kim, Jung-hwan
3
Lee, Jung Young
3
Luo, Xueming
3
Namkung, Young
3
Noone, Breffni M.
3
Ok, Chihyung
3
Prybutok, Victor R.
3
Wieseke, Jan
3
Williams, Paul
3
Akdere, Mesut
2
Alden, Dana
2
Back, Ki-joon
2
Baekgaard, Martin
2
Barnes, Donald C.
2
Boslaugh, Sarah
2
Cahill, David L.
2
Canter, Deborah D.
2
Carpenter, Jason M.
2
Chen, Qimei
2
Cho, Yoon C.
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
HEC Paris research paper series
1
International journal of hospitality management
1
International journal of internet marketing and advertising : IJIMA
1
Journal of travel and tourism marketing
1
The journal of services marketing
1
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ECONIS (ZBW)
7
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1
Seeking and avoiding choice closure to enhance outcome satisfaction
Gu, Yangjie
;
Botti, Simona
;
Faro, David
-
2018
Persistent link: https://www.econbiz.de/10012118341
Saved in:
2
Seeking and avoiding choice closure to enhance outcome satisfaction
Gu, Yangjie
;
Botti, Simona
;
Faro, David
- In:
Journal of consumer research : JCR ; an …
45
(
2018
)
4
,
pp. 792-809
Persistent link: https://www.econbiz.de/10011951061
Saved in:
3
A branding model for web search engines
Zhang, Lu
;
Jansen, Bernard J.
;
Mattila, Anna S.
- In:
International journal of internet marketing and …
7
(
2012
)
3
,
pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
Saved in:
4
The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
Saved in:
5
The locus of choice : personal causality and satisfaction with hedonic and utilitarian decisions
Botti, Simona
;
McGill, Ann L.
- In:
Journal of consumer research : JCR ; an …
37
(
2010/11
)
6
,
pp. 1065-1078
Persistent link: https://www.econbiz.de/10009006647
Saved in:
6
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
7
An examination of explanation typology on perceived informational fairness in the context of air travel
Wang, Chen-ya
;
Mattila, Anna S.
;
Bartlett, Albert
- In:
Journal of travel and tourism marketing
26
(
2009
)
8
,
pp. 795-805
Persistent link: https://www.econbiz.de/10003952666
Saved in:
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